General Information

**OUTSTANDING HOLIDAY COTTAGES THROUGHOUT NORTHUMBERLAND**

NOW TAKING RESERVATIONS FOR 2011. BOOK NOW TO SECURE YOUR FAVOURITE COTTAGE.

OFFICE HOURS

Office hours are 9:00 AM to approx. 5:00 PM GMT, and on Saturdays from 9:00 AM to 4:00 PM.

Phone manned till 1.00pm Saturdays

Our telephone answering machines record enquiries outside of office hours. Any messages will be attended to as soon as our return to the office. Telephone numbers of our owners/caretakers are provided for visitors on holiday on their travel/key details.

CUSTOMER CHARTER

All our properties have been personally inspected by Northumbria Coast and Country Cottages, and our staff are trained to give a high level of customer service.

Questionnaires sent to you for completion after your holiday are all carefully analysed and important points acted upon immediately.

PETS

Pets are welcome in several of our properties but are only accepted under the strict understanding that they are kept under control, exercised off the premises, and are not permitted in the bedrooms or on furniture. Under no circumstances should they be left unattended in the properties. N.B. No puppies allowed except by special arrangement.

On departure it is appreciated that all pet hairs are removed (please see clause 13 of our Booking Conditions). There is a charge of £10.00 per pet per week. Two dogs are allowed unless otherwise stated. Any extra dogs should be on request to ourselves. (A few properties charge more - see individual details).

LINEN

Bed linen is normally supplied this excludes towels unless otherwise stated. Bedding is provided ie duvets and/or blankets and pillows.

COTS

Where cots are provided, these are free of charge, but you should bring your own bedding and linen. Cots are only available for children 2 years and under.

If you are bringing your own cot or travel cot, please indicate this on the Booking Form

CLEANING

The properties are thoroughly cleaned between lets. However, owing to the very limited period between tenancies, it is greatly appreciated if they could be left as clean and tidy as possible (See Booking Conditions No. 8).

The Owner reserves the right to charge for any unreasonable extra cleaning on departure or at a later date. At some properties a returnable Damage/Cleaning Deposit is required by the Owner. Details will be on your final confirmation letter.

ARRIVAL/DEPARTURE

Bookings are from Saturday to Saturday unless otherwise stated in the brochure, some properties commence on a Friday, and a few on a Sunday. Tenancies commence between 2pm and 4pm on the day of arrival (exact times are stated on your final booking confirmation), and terminate at 10am on the day of departure.

Arrangements can be made for late arrivals. Any damage must be reported and paid for to the Owner/caretaker or our Company before departure.

OFF SEASON SHORT BREAKS

Many of the cottages are suitable for these popular breaks with cosy log fires and full Central Heating. Please call us and we will be happy to recommend appropriate accommodation for you.

Special rates apply often on a per person ratio with flexible start dates.

LEFT ARTICLES

We are happy to return any item you may have left behind. However, please note - There is a minimum charge of £20.00 for this service.

 

OUTSTANDING SELF CATERING HOLIDAY COTTAGES TO RENT IN NORTHUMBERLAND NORTHUMBRIA - HOLIDAYS IN NORTHUMBERLAND, NORTHUMBRIA

Please Note:  Christmas & New Year rents may vary - Booking Staff will advise