Essential Information

These notes are designed to help you prepare for your holiday, and be aware of the facilities available, as well as some restrictions at our cottages. If you have any further questions, please do not hesitate to contact our Reservations Team.

Customer Charter

All our cottages have been personally inspected by Northumbria Coast & Country Cottages, and our Reservations Team is trained to give a high level of customer service. Questionnaires sent to you for completion after your holiday are all carefully analysed and important points acted upon immediately.

Office Hours

Office hours Monday to Friday are 9:00 AM to approx. 5:00 PM.
Saturdays from 9:00 AM to 1:00 PM.
Outside office hours we operate an answering machine and all calls will be attended to next working day. Telephone numbers of homeowners/caretakers are provided in your final instructions.

Arrival & Departure

The arrival and departure day is shown as a symbol in each property description. Our cottages are available from 4pm on the arrival day (exact times are stated in your final instructions). Please depart no later than 10am on the last day. Please do not arrive early, unless previously arranged, as time is needed to thoroughly clean the property between holiday lets. Any damage must be reported and paid for to the homeowner/caretaker or our company before departure.

Dogs

Many of our dog friendly cottages accept up to two well-behaved dogs and these will display a dogs welcome symbol. Please remember that dogs must not be left unattended in cottages and are not permitted upstairs or on furniture. It will be clearly stated in the property description if dogs are welcome. Bookings that include dogs are taken on the understanding that all flea and worming treatments are up to date. As the dog owner you will be responsible for removing any evidence left by your dog. Please show consideration for guests visiting after you have gone home. A charge of £10 will be made per dog per week, unless stated otherwise in the property description. NB. No puppies allowed except by special arrangement.

Keys

Your final instructions will tell you where to collect the key. This may be from our office or you may be asked to telephone the homeowner/caretaker a few days before you arrive to arrange access. Alternatively, there may be a key safe at the property in which case you will be given the access code for your stay in your final instructions. Please take time to read them carefully and remember to bring them with you.

Access

Most of our cottages have car parking space either at the property or close-by. However, some you may need to carry your luggage a short distance and possibly over uneven terrain. If you are concerned about access, please check with the Reservation Team

Linen & Towels

Linen is provided at nearly all our cottages, and sometimes towels. These are normally included in the rental price but occasionally an extra hire charge is made. At a few cottages bed linen is not available. Please consult the property description for details. Linen is not available for cots. Towels will not be provided for swimming or beach use.

Heating & Lighting

All power is normally included in the rent, unless otherwise stated. With rising costs in fuel prices we ask that you conserve energy in our cottages in the same way you would at home. Where an open fire/wood burning stove is available most cottages provide a starter fuel pack, which will appear in the details. You may need to be purchase additional fuel during your stay.

Cleaning

All our cottages are cleaned thoroughly between lets. Owing to the limited time between changeovers it is greatly appreciated if you leave the property and its contents clean and tidy (see Booking Conditions No.8). The homeowner reserves the right to charge for any unreasonable extra cleaning on departure or at a later date. At some cottages a returnable Damage/Cleaning deposit is required, which will appear on your final confirmation.

Cot

Many of our cottages provide a cot on request at no extra cost. It may be a standard or travel cot, so if this is important to you please ask. You should bring all your own bed linen. Cots are only available for children 2 years and under. If you are bringing your own cot please indicate this on your booking form.

Highchair

Many of our cottages provide a highchair on request at no extra cost. If you are bringing your own highchair please indicate this on your booking form.

Short Breaks

Most of our cottages can be booked for weekend or mid week breaks for a minimum of three nights. This will vary from property to property. Please contact our Reservations Team for more information.

Short Breaks Pricing

3 night stay is 75% of the corresponding weekly rate.
4 night stay is 85% of the corresponding weekly rate.
5 night stay is 100% of the corresponding weekly rate.

Christmas & New Year

Christmas and New Year bookings may start on a different day to the normal changeover day, depending on when they fall. Please note that short breaks are not normally available. Please ask our Reservations Team for more information. If you do decide to take your own tree and decorations, please ensure that you take them home or dispose of them in the appropriate manner.

Old Cottages

Some of our cottages are well over 100 years old and are full of charm and character. However, they were built long before the days of damp proof courses and cavity walls so may show signs of damp, particularly in long spells of wet weather. Homeowners do their best to ensure that the background heating is kept on sufficiently to compensate, even when the cottage is empty. If you have any concerns please talk to our Reservations Team at the time of making your booking.

Brochure & Website Accuracy

The information and prices shown in our brochure and on our website may have changed by the time you come to book your holiday. We make every effort to ensure their accuracy at the time of publication, but regrettably errors do occasionally occur. Some of our cottages have recently been refurbished, or furnishings replaced, and we may not have been able to update the brochure or website photographs. Therefore some cottages may have slightly different looking interiors.

Mobile Phone Coverage

Due to the rural and sometimes isolated location of our cottages, there is often limited or no mobile phone signal available. If you have any concerns please talk to our Reservations Team. Some of our cottages have telephones that allow incoming calls.

Problems

Inevitably, problems can sometimes occur at a cottage. We ask that you call the emergency contact as stated in your final instructions and advise them of the problem. Although you may not want to be disturbed when on holiday problems can often be resolved quickly, or solutions provided, which means that your holiday can continue without concern.

Left Articles

We are happy to return any item you may have left behind. However, please note - There is a minimum charge of £20.00 for this service.

OUTSTANDING SELF CATERING HOLIDAY COTTAGES TO RENT IN NORTHUMBERLAND NORTHUMBRIA - HOLIDAYS IN NORTHUMBERLAND, NORTHUMBRIA

Please Note:  Christmas & New Year rents may vary - Booking Staff will advise

© 2009 Northumbria Coast & Country Cottages