These notes are designed to help you prepare for your holiday, and be aware of the facilities available, as well as some restrictions at our properties. If you have any further questions, please do not hesitate to contact us on 01665 830783.
All our properties have been personally inspected by Northumbria Coast & Country Cottages, and our team is trained to give a high level of customer service. Customer Questionnaires sent by email after your holiday are all carefully reviewed and important points acted upon.
Our office hours are 9am to 5pm Monday to Friday, and 9am to 1pm on Saturdays. Outside office hours we operate an answering machine and all calls will be attended to next working day. Telephone numbers of homeowners/caretakers are provided in your final instructions.
Arrival & Departure
The arrival and departure day is shown on the Property Availabilty page. Most of our properties are available from 4pm or sometimes earlier, and departure is usually 10am or later. Exact times are provided in your final instructions. Please do not arrive early, unless previously arranged, as time is needed to clean the property between holiday lets. Any damage must be reported and paid for to the homeowner or our company before departure. Please check you have taken all your belongings with you and leave the cottage clean and tidy. We ask that you empty the fridge/freezer, indoor bins and put all rubbish in the outside bins. All glass bottles should be deposited at the nearest recycling centre or taken home.
Most of our properties have car parking space either at the property or nearby. However, some you may need to carry your luggage a short distance and possibly over uneven terrain. If you are concerned about access please contact us.
Your final instructions will tell you where to collect the key. This may be from a key safe at the property, in which case you will be given the access code for your stay. Alternatively, you may be asked to telephone the homeowner/caretaker a few days prior to your holiday to arrange access, or collect them from our office. Please take time to read them carefully and remember to bring them with you. See Booking Condition No7.
Many of our pet friendly properties accept up to two well-behaved dogs (see property description for details). Please remember that dogs must not be left unattended in the property and you must exercise them away from the premises. Dogs are not permitted upstairs, in bedrooms or on furniture. Your booking is taken on the understanding that all flea and worming treatments are up to date. As the dog owner you will be responsible for removing any evidence left by your dog. Please show consideration for guests visiting after you have gone home. A charge of £10 will be made per dog per week, unless stated otherwise in the property details. Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing. NB. No puppies (less than 12 months old) allowed except by special arrangement. See Booking Conditions No14 & No17. If you wish to bring any other type of animal please contact the office before booking.
Please note where a property is described as being 'No Pets' this includes all animals including assistance dogs, in consideration of our customers who suffer from animal allergies.
Bed Linen & Towels
Bed linen is provided at nearly all our properties, and sometimes towels. These are normally included in the rental price but occasionally an extra hire charge is made. At a few properties bed linen is not available. Please consult the property description for details. Bedding and linen is not available for cots/travel cots. Towels are not provided for swimming or beach use.
Many of our properties provide a cot on request at no extra cost (see property description for details). It may be a standard cot or travel cot, so if this is important to you please contact us. You should bring all your own bedding and linen. Cots are only available for children 2 years and under.
Many of our properties provide a highchair on request at no extra cost (see property description for details).
Many of our properties provide bunk beds as part of their sleeping accommodation. They are normally full size but if smaller (2ft6in), and not suitable for adults, this will be stated in the property description.
Heating & Lighting
All power is normally included in the rent, unless otherwise stated. With rising costs in fuel prices we ask that you conserve energy in our properties in the same way you would at home. Where an open fire/wood burning stove is available most properties provide a starter fuel pack, which will appear in the property description. You may need to purchase additional fuel during your stay.
All our properties are thoroughly cleaned between lets. Owing to the limited time between changeovers it is greatly appreciated if you leave the property and its contents clean and tidy. The homeowner reserves the right to charge for any unreasonable extra cleaning on departure or at a later date. See Booking Condition No9
More and more of our properties now offer free wireless internet access. These properties will display the Wi-Fi symbol. This is a great bonus when using your Smartphone, tablet, laptop or games console on holiday.
Some properties have extra beds or sofa beds. Please consult the property description for details. In no circumstances may more than the maximum number of persons indicated occupy a property. See Booking Condition No3.
Many of our properties are ideally suited for enjoying outdoor activities, such as walking, cycling, golfing and surfing. However, if you bring outdoor equipment with you we ask that you store them outside the cottage.
Most of our properties accept short breaks from November to March for a minimum of three nights. This will vary from property to property. Please contact us for more information.
Short Breaks Pricing
3 night stay is 75% of the corresponding weekly rate.
A few properties require a refundable damage deposit to be paid either prior to your stay or on arrival. If required this will be stated in the property description and on your booking confirmation. See Booking Condition No19. At New Year we required a refundable damage deposit of £250 if there are 6-8 people in the party, and £350 if there 9 people or more.
Christmas & New Year
Christmas and New Year bookings may start on a different day to the normal changeover day, depending on when they fall. Please note that short breaks are not normally available. Please contact us for more details. If you do decide to take your own tree and decorations please ensure that you take them home or dispose of them in the appropriate manner. Please note Christmas & New Year rents may vary see property description for details.
Some of our properties are well over 100 years old and are full of charm and character. However, they were built long before the days of damp proof courses and cavity walls so may show signs of damp, particularly in long spells of wet weather. Homeowners do their best to ensure that the background heating is kept on sufficiently to compensate, even when the cottage is empty. If you have any concerns please talk to us at the time of making your booking.
Brochure & Website Accuracy
The information and prices shown in our brochure and on our website may have changed by the time you come to book your holiday. We make every effort to ensure their accuracy at the time of publication, but regrettably errors do occasionally occur. Some of our properties have recently been refurbished, or furnishings replaced, and we may not have been able to update the brochure or website photographs. Therefore some properties may have slightly different looking interiors. See Booking Condition No17.
Mobile Phone Coverage
Due to the rural and sometimes isolated location of our properties, there is often limited or no mobile phone signal available. If you have any concerns please contact us. Some of our properties have telephones that allow incoming calls.
Inevitably, problems can sometimes occur at a cottage. We ask that you call the contact as stated in your final instructions and advise them of the problem. Although you may not want to be disturbed when on holiday problems can often be resolved quickly, or solutions provided, which means that your holiday can continue without concern.
If you notice something is missing please contact us as soon as possible. We are happy to return items to you at cost with a minimum charge of £5. Please note items not claimed after within 28 days will be disposed of.
Changes To Bookings
Once we have received your payment it can only be changed to another property by treating the original booking as a cancellation. Holiday dates may be changed providing the property is available for the new dates and the homeowner agrees to the change. A handling charge of £35 +VAT will be payable for any changes to the original booking. See Booking Conditions No5.
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