Privacy Policy

Northumbria Coast and Country Cottages Limited is committed to protecting and respecting your privacy.  We take your privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way.  Northumbria Coast and Country Cottages Limited is registered under the Data Protection Act 1998.

This privacy policy explains how we will use and process personal data we collect about you. 

What information do we collect about you?

The type of information which we may collect about you includes:

• your name and address;

• your phone number and e-mail address;

• your credit or debit card details if you are purchasing our goods or services online or if you subscribe to one of our online services;

• details about the services your specifically request;

• information you complete in relation to our client surveys.

We will not collect sensitive information about you (for example relating to racial origin or political beliefs) without your express consent.

How will we use information we collect?

The information you provide to us when you use this website will be used for the following reasons:

• providing you with the best possible service;

• dealing with billing and associated support;

• to process any request for advice or information;

• monitoring and improving our marketing and promotional campaigns;

• to notify you of our bulletin, information packs and services, should you agree to receive these from us;

• to customise this website according to your interests;

• to comply with our statutory and regulatory obligations; and

• to process any orders you make through our website.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

The Interactive Advertising Bureau (IAB) is an industry body that provides in-depth information about cookies. You can set your browser not to accept cookies and the IAB website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

We automatically collect and store the following information about your visit:

• The internet domain and IP address from where you access out website;

• The type of browser software and operating system used to access our website;

• The date and time you access the website;

• The pages you enter, visit and exit our website from; and

• If you linked to our website from another website, the address of that website

We use this information to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our website and the types of technology our visitors use. We only use this information ensure that our web pages stay compatible with a selection of browsers and systems, thereby ensuring that our web pages appeal to a wide audience.

Whilst we have taken reasonable precaution to ensure our website is free of viruses and malware, we cannot accept liability for any damage which you sustain as a result of software viruses.

Payments

We use a PDQ machine to collect credit card payments from you on our behalf. By providing us with your credit card details, you agree to our agent using your details for the purposes of:

• authorising your credit card;

• debiting your credit card account for such of the services you order; and

• advising us that payment has been made.

Marketing

We would like to contact you in the future for marketing purposes by post, email and telephone but we need your consent before we do this. If you would like us to contact you concerning our services and offers that may be of interest to you then please tick the appropriate box on the web booking form.

You may refuse any marketing information from us in the future at any time by writing to us at Carpenter's Court, Riverbank Road, Alnmouth, Northumberland, NE66 2RH.

Access to your information and inaccuracies

You have a right to request a copy of the information that we hold about you. To obtain a copy of this information, please write to us at the following address:

Northumbria Coast and Country Cottages Limited
Carpenter's Court
Riverbank Road
Alnmouth
Northumberland
NE66 2RH.

We may make a small charge for this service. We are committed to ensuring that the information which we hold about you is accurate and up to date. You may ask us to correct or remove information you think is accurate.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on November 2009.

Contacting us

Any questions or comments relating to this statement or our site should be directed to the address provided above.