“The welcome pack, slippers and milk in the fridge were all nice touches, the level of cleanliness and overall decor was very pleasant.”
The advertised picture of the courtyard should be removed, it has nothing to do with the property and appears to be used rather than the less flattering entry to the cottage. The cabinet above the toilet in the very small bathroom was a bump to the head for us both, maybe remove it? The strong smelling scented oils in the bedroom are presumably used to mask the musty damp smell (we understand the property is very old) but can be an issue for asthmatics. The list of chores to carry out prior to leaving seemed a little over the top.
Hello Paul, thanks for your feedback. I hope you enjoyed your stay in Northumberland and got to see some of the beautiful places in the county.
I appreciate your comments about the welcome pack, cleanliness and decor, thank you.
In relation to the other points you make: I will arrange to get another photo added of the front as you suggest but the advertised photo isn't of the courtyard in particular although it is in the shot, it's of the rear of the property which happens to incorporate a courtyard as there is one there. We think it's is a nice photo showing off the ancient architecture of the building that people will appreciate (and do appreciate as they've told me)
The Jo Malone scented oils in the house are not there to mask any smells, they are there because we've had great feedback on them in the past because people think they smell nice. I do realise that maybe they're not everyone's bag, sorry if you found them too strong, I hope you moved them out of the rooms if that was the case.
The list of 'chores' you mention is a particularly interesting comment as all we ask guests to do at the end of their stay is put any rubbish out and remove bed sheets and place them in a bag which is standard in the holiday let industry.
Anyway, thank you for staying with us.
Kind regards,
Michael
Property Owner
