“Harbour Lights is a clean and comfortable cottage with superb views.”
Great to have off street parking, although access can be tricky for larger cars, depending on vehicles parked opposite the archway. The kitchen is extremely well equipped and has good storage. The showers are powerful with an excellent supply of hot water.
We assumed that perhaps a winter touch up of the paintwork might be going to happen as lots of marks are visible where guests have scuffed the wall with bags.
There was a problem when we arrived as the house had not been serviced and, although we had issues with the way this was handled on the telephone, the team of five cleaners who came to sort it out did a superb job.
We really appreciate your feedback, thank you. We endeavour to keep Harbour Lights House very well equipped and in excellent condition. At the end of last season we prioritised the replacement of all carpets and have recently installed a new fridge freezer. We will reassess the paintwork when we are next in the property. I have spoken to our cleaner regarding the initial servicing issue. A change of the booking notification system from the agent to our cleaner meant this turnaround was unfortunately missed in the first instance, but we are pleased that it was rectified promptly. This will not happen again. As belt and braces we, as owners, are now also sending the forward bookings list to the cleaning team. Thanks again for your honest and balanced feedback. It gives us the opportunity to address any issues and we really appreciate it.
Property Owner