“We would have given 5 stars, however, on arrival at Periwinkle it had not been serviced from the previous occupants!”
!! Getting in touch with anybody from Sykes or Northumbria Cottages was abysmal! No out of hours services at all with either, not really good if you have a major problem. Did get a message saying someone from the emergency team would call within 20 minutes, guess what? no call! We managed to find mattress & pillow protectors for the beds instead of sheets and pillowcases and a couple of scratty towels! Had to divvy up the meagre bit of toilet roll between the four of us, no shops open on a Sunday after 4pm in Bambrough or Seahouses! Cleaned the two toilets and sinks, left the showers. Called Sykes or Northumbria Cottages the following morning at 9am and they said you could see that we had logged a call! Anyhoo, a very nice lady appeared about 10am and was quite mortified at what had happened, no apology from Sykes or NC though!!! Apart from all of that, Periwinkle is a really nice cottage with good amenities. We were warm and cosy and really enjoyed it. A very good base to go from for all the things we wanted to do and see in the area.
I’m so very sorry this happened to you. Not what you want to find when you arrive for a relaxed trip - an omission on our part led to this (no excuses) - never happened before, won’t again. Hopefully the compensation went some way to saying sorry. Sorry again.
Property Owner
