“On arrival the front of the property did not live up to the picture provide.”
On entry things improved but the fire starter kit was non exiting 4 logs half a fire lighter and some paper this would not of lit a fire so the first thing we had to do was drive down to the local garage for logs kindling and coal though we would of done this the next day after travelling it was the last thing we wanted to do. The larger sofa in the lounge was very uncomfortable and really needs replacing the smaller sofa was fine. However, we used the main bedroom and the mattress on this bed has collapse and was very uncomfortable and we left early as we both had bad backs from it. The main bathroom was fine but the shower curtain was yellow at the bottom so need replaced or a good bleaching as it was my husband struggled with the height he is 6’ 1” so we then had to revert to using the the en-suite shower in the other bedroom, did feel quilty using 2 bathrooms but had no choice. The kitchen had everything you would need but again is very very tired looking. Saying that the cottage has a lovely cosy feel and with a little upgrading could be lovely.
Thank you for your feedback. I am very sorry you had an unhappy stay in our cottage.
I do wish you had contacted me as I stated in the email I sent you on the 10th of January asking you please to contact me if you had any problems.
I'm not sure quite what you meant that on arrival the front of the property does not live up to the picture provided. There is a picture provided among the photographs of the duck egg blue door and that is just what it looks like. Also, as stated in the email you could have used the other entrance if you wished.
I do agree that the cottages around and about are not all not kept in good repair but there is nothing I can do about that.
I don't understand about your fire starter kit. We usually leave seven logs, a handful of wooden firelighters and a handful of kindling . You shouldn't need to use paper to light a wood burner and it doesn't take coal but if you had rung or messaged me I would have brought some more straight away.
I'm sorry you found the largest sofa uncomfortable. We have the same one in our house, same age bought together and my husband who is 6 foot 1 finds it very comfortable.
Had you rang me I would've told you if you had a problem with the mattress which is not very old in the main bedroom to immediately move to the other double room which is a brand-new mattress bought last summer. The shower curtain was also renewed last summer so I will have to have a look at that but it could be from the peat in the water. I will renew it anyhow.
The shower in the bathroom with the bathroom is only meant for girls to wash their hair with. It is not meant as a proper shower for adults. The shower to use is the en-suite shower and the other bedroom if you don't want a bath. You should not have felt guilty for using the two bedrooms; I am sure you must have noticed all the beds were made up for your use. I would've immediately told you to do that had you rang me!
It is difficult for me to answer the next question of the kitchen being very tired looking. This is a country cottage and it has a country kitchen in it. All brand new 15 years ago and all repainted yearly .The carpets are all brand new and of very good quality.
The cottage is decorated once a year. I would've loved it if you had contacted me and I could've talked to you about this and I certainly would've come and looked at the mattress and got you another one immediately if you were falling into the middle and also I would have told you to definitely use the other room.
I do ask next time you are staying in a cottage and you are unhappy, please do get in touch with the owner.
It is so soul destroying when people complain later without giving you a chance to put things right.
Best Wishes
The owner
Property Owner
