“Cobwebs in the bathroom, hairs on the floor, dust on towel rails.”
Tap in kitchen needs attention, loud screeching noise you could hear all round the house.
Also front door lock needs attention, couldn’t get it to unlock.
Regards Mrs Christine Butler
Regards Mrs Christine Butler
we are sorry that you didn't contact us at the start of your stay to give us a chance to rectify any issues. we can confirm that bathroom and kitchen floors are 'wet vacuumed' and all carpets are thoroughly vacuumed during handover. we apologise that a cobweb and some dust were missed. we couldn't replicate the issue you had with the front door lock. we do have limited time to complete a handover and we did let you in early but we note that you didn't empty internal bins or strip beds which is surprising given your feedback. we are disappointed as our guest feedback on cleanliness has always been extremely positive.
Property Owner