“The property was generally as described.”
The owners were very helpful at all times. We were encouraged to treat the place as home and the dog was made welcome. The attic conversion has rustic charm. The living area is very pleasant. The kitchen has good appliances. The balcony has a view of the sea. however it is covered in a soggy mat which is quite unsuitable. The bathroom/shower room is , as others have said, extremely small and inconvenient to use. there is no ventilation in the bathroom or kitchen. when the weather is fine you can open the balcony door but thats really not sufficient, especially in wet weather. I did worry about fire precautions as there was no extinguisher and the only way out was down a wooden staircase.
Thank you for your comments. It was lovely to meet you, it sounds like you were happy with the apartment in general and I was impressed that you didn't let the weather stop you from having days out, and even having a daily ice cream.
We do take our guest comments seriously so I will address the most important point first.
. Fire safety: We had a fire safety inspection in September 2022 where the fire officer confirmed that Rafters complied with the requirements for paying guests in terms of fire safety provision, since then we have also installed interlinked fire alarms and safety lighting on the staircase. An interesting point made by the fire officer - they don't usually recommend fire extinguishers as the aim is for the guest to vacate the building not fight the fire.
. Yes, the shower room is small, in our and the opinion of many of our returning guests, perfectly useable for the purpose it is intended when on holiday. Perhaps a better description by the agent or clearer pictures would forewarn future guests who may need a bit more space if it is a concern.
. The outdoor mat was soggy, but that was probably due to the incessant rain we had during your stay, this summer has been a wet one so far, it has however prompted us to look at alternatives.
. Ventilation, as one or two guests have highlighted this, it will be addressed, we have closed off some time during the winter to do this. As you know the windows at the front of the building are very low down, its a balance between safety (owners of small dogs will worry) and practicality, also the fact that it is a listed building but we will see if we can find a solution.
We do try to provide an apartment where guests can enjoy a comfortable, value for money stay in our lovely village, constructive feedback is always acted upon, if its not something we can address straight away we will add it to our "winter list".
Property Owner
