“The house is well designed and very comfortable.”
The kitchen was well equipped with good oven and large fridge freezer and plenty of crockery, glasses etc. The bedrooms and bathrooms were very clean. Sadly what let it down was the disappointment re cleanliness in the kitchen/sitting room on our arrival especially given the emphasis on this in the description and in the instructions to us both before and as a firm reminder before leaving. We had to vacuum the rug due to a lot of crumbs, the dark sofa and arm of another sofa were covered in dog hair and numerous articles in the kitchen cupboards needed washing before we could use them including baking trays, cutlery, egg cups, some crockery, plastic plates. I know that people, are not allowed to have their dogs on the furniture but if they do let them it's not for the next people to deal with. As someone else has suggested the pans and baking trays, are very tired. Such a shame as a lovely house. We spent over an hour cleaning thoroughly to make sure that the next people wouldn't have the same experience.
Good to have parking and a garden.
Craster a delight as always. We had excellent walks to Dunstanburgh, beach day at Bamburgh and a lovely walk and tea at Hawick Hall Gardens. We couldn't use the coast bus due to my husbands need to isolate but it is a fabulous service whuch means you can leave your car at the house. A good meal at the Jolly Fisherman, prebooking well worth it but the fish and chips from the van there were disappointing. Excellent shop at the smokery worth supporting including milk, bread, teabags etc as well as lovely fish.
Thank you for your feedback as we appreciate the positive and negatives as it helps us to ensure that the property is of the high standard expected by our guests. We are extremely sorry that the house was not cleaned to its usual high standards and have now raised this issue with our cleaning company that we employ. We are in the process of replacing pots pans and kitchenware and apologise is you felt these were substandard.
We are pleased that overall you enjoyed your stay at Hightide House and thought Craster and surrounding areas were a lovely place to Holiday.
Property Owner
