“The holiday cottage my family stayed in last week, was absolutely shocking!”
We reported the issues with a representative during our stay. The representative offered to send some workmen to fix the problems, but we declined as we did not wish to have workmen doing jobs in the holiday accommodation, whilst we were staying there. Instead we agreed with the representative to follow up afterwards, having already reported our grievance with her. We took many photos of all areas of the property that had been severely neglected. This property required some serious maintenance, and not excluding the removal of photos on the company website showing a back garden, which did not exist!! (and was in fact a view of rubbish bins). This property really is a case of ''what lies beneath the surface'' situation. From the deceptive photos online to the broken bed, which could not be used, to the health and safety issue with the broken, taped together glass electric hob, to the U bend in the under sink plumbing in the kitchen which was incorrectly fitted and supported by an upside down crockery dish, which leaked water frequently, to the sewage stench that permeated throughout the kitchen, hallway and downstairs loo. The list truly goes on and on..... The dining room chairs were absolutely appalling. They were so badly damaged and worn, the fake leather shredded all over the house. The vacuum cleaner which we used to hoover the shreds from the chairs, stank of baby vomit and wet dog hair. There was one communal wardrobe for the property. This space however, was filled with enormous laundry bags, which were filled with dirty linens and labelled with other rental cottages names. there were also other peoples shirts and pyjamas. We therefore were unable to unpack and hang our clothes in the wardrobe or indeed iron them, as the ironing board that was provided, was only suitable for a child. The patio furniture was so rusted and dirty, we were unable to sit outside the property. There were lightbulbs missing in the living room lamps, and bad stains on the walls and carpets throughout. We paid a huge amount of money for this property, The state of the property was completely unacceptable. This message will be going directly to customer services, along with the photos taken. And will be followed up with a phone call. In the meantime, we look forward to your rapid response with this matter. Thank you.
