“Good location for exploring Northumberland and a spacious property Liked the fully enclosed garden for the dog
We felt the property was a little "tired" needing some TLC , quite a few pieces of crockery chipped There is plenty of crockery/utensils (most duplicated !”
) and some were dirty/greasy
Some of the games were dusty in the bookshelf
There were wet nose dog marks on the patio doors
This might seem petty but the prices were hiked for Covid cleaning ?!
Also the garden furniture is rusty and one of the legs gave way causing a coffee spillage
Don't want to end on a negative we all enjoyed a lovely holiday
Thank you for taking the time to let us know your thoughts. The property is very well decorated throughout, and we are sorry to hear that you felt it was “tired.” We admit there were four chipped plates and confirm these have been removed. The utensils are checked on every changeover and the cleaning team do their very best to deliver high cleanliness standards, however your points relating to the cleanliness of the property will, of course, be taken on board. With regards to the garden furniture, we thank you for bringing this to our attention and would like to assure you that we will look to replace the chairs as soon as possible. Had we been made aware of these concerns during your stay, we would have done our very best, as quickly as possible, to put things right for you. Thank you again for your feedback.
Property Owner
