“Stayed here for long weekend without heating or hot water, reported and complaints were not dealt with not has compensation.”
House was not as described, insects in cupboard, dish washed not working, tv not working and worst of all ignored during stay by management company and then ignored when refund has been requested by Sykes cottages. Very very poor management.
I am so sorry and disappointed to hear of your poor management experience. I have taken this up with Sykes who fully manage our cottage and I understand that they will be submitting the contact and follow up log. They have subsequently advised that the boiler fault was due to low pressure and have resolved this but I have asked that they continue to monitor this. Regrettably it had affected heating and hot water supply to taps and the dishwasher during some of your stay. Thankfully the showers are electric showers and there are other heating facilities in the house (log burner, electric fires and plug in heaters). Regarding the TV, I am not sure what the issue was as this operated normally when I checked it but I will continue to carry out ad-hoc checks. I have also taken time to go through the on-line description of the house which I think is accurate and with the exception of improvements made since initial photography (eg. more established planting, additional and improved seating, replacement of some soft furnishings) the photos continue to visually reflect the property very well. Property Owner