“Firstly the good points
Croft cottage is near to Alnwick and all its amenities
The property is spacious and well equipped, Wi-Fi good and mobile the same.”
Beds were comfortable, water hot, showers good.
Bad points
The house had obviously not been in use for a time as there were cobwebs all over the property. Bedroom bin had not been emptied, dent in the bathroom wall was possibly caused by the door which stuck when trying to open and close. The downstairs bedroom was extremely cold and cramped. Oven was temperamental. Noise from the neighbours dogs and A1 were loud. If you live in a town or city, traffic noise may not bother you unduly, we ...
Beds were comfortable, water hot, showers good.
Bad points
The house had obviously not been in use for a time as there were cobwebs all over the property. Bedroom bin had not been emptied, dent in the bathroom wall was possibly caused by the door which stuck when trying to open and close. The downstairs bedroom was extremely cold and cramped. Oven was temperamental. Noise from the neighbours dogs and A1 were loud. If you live in a town or city, traffic noise may not bother you unduly, we live in a village and it felt awful. Vacuum was full of dog hairs.
Never had a problem with Sykes cottages before but had to log a call with them upon arrival as we were so disappointed and actually came home early- first time ever.
I am sorry that the cottage didn't suit you but pleased that you enjoyed some positive aspects. The cottage was occupied a matter of days before your arrival and regularly before that and it is inevitable at this time of year that a few cobwebs will appear as the property is situated next to countryside; the cleaners are regularly complemented their thoroughness. Dogs are strictly not allowed in the property and there is supplementary heating in the downstairs bedroom. The oven is sophisticated but simple instructions are displayed alongside. I trust that Sykes were able to assist you with some of your issues. We aim to maintain high standards and appreciate customer feedback in order to assist with this, and we do have a large number of very happy holiday makers staying and many return visitors. Property Owner