“Our fourth visit so we have previously loved Newton Cottage.”
But this time was a disappointment. We understand the need to raise prices but didn’t expect an accompanying drop in quality. First, the “welcome pack” - four dishwasher tablets. Yes, we’re not joking. That was it. For a fortnight’s stay. Then not one cleaning product provided and no tea, coffee, sugar, nothing! I’ve never seen such empty cupboards.
Next, cleaning and maintenance. Dust and dirt under everything you lifted, mirrors filthy, fan in main bathroom so dirty it was barely working. Sofas not plumped. Garden full of weeds. Loose patio stone we reported 18 months ago still loose. Outside light dangling upside down on a wire. Curtain pole in large bedroom splits in the middle (it was doing this two and a half years ago). And talking of curtains, they’re hanging off with missing hooks in many rooms, worn paper thin in others.
Finally, a few lumps of coal was all that was left for the woodburner and open fire. No welcome pack of kindling and logs, like every other place we have stayed.
So all in all, crushingly disappointing. Hopefully the owners will read this. Because they have a beautiful house that deserves better.
- Margery, September 2023
Thank you for your feedback and we are sorry that you’ve had a poor experience and since your visit we have followed up with our housekeeping team at NCCC to ensure they’re aware of the feedback and we’ve been working closely with them to ensure that this doesn’t happen again. We can confirm these issues have been resolved and the welcome pack / coal station has been addressed. We are aware the owner has followed up personally and we look forward to welcoming you back in the future.
Property Owner
