“The property is advertised as having a sea view and off road parking , which was the main reason for booking the property over others.”
The only view was a tiny chink of sea between two chimneys and parking was a 10 min walk away in the main carpark in Seahouses . On arrival we had no parking permit in the property and had to pay for 3 days of parking whilst it was sorted. The property looks very attractive on the photos and it was to a degree, but on closer inspection many small details detracted from the overall experience. No batteries in the TV remote, dead seagull in the garden, unprepared seating area, kitchen light switch non functioning and no welcome pack or property instructions for linen/bins/wifi etc. The beds, linen and towels were all good quality . The TV has no live feed just streaming channels that require your own log in. Everything in the house looked very newly bought or installed with many of the price labels still on! Good property overall just needs the finishing touches sorting as well as a more honest advert
Hi Susan,
Thanks for the feedback and this will really help get the property just right.
You're right, the property has only just finished an extensive refurbishment so we may be experiencing a few teething problems as you were one of the first guests to stay.
The maintenance team will give regular inspections to ensure that the property is up to expectations.
I will follow up with Sykes to ensure the welcome pack, TV Remote, Seagull, furniture issues and kitchen light issues are all addressed going forward.
The parking permit was delayed by Northumberland County Council unfortunately and I had to reorder it so I can only apologise for this.
The welcome pack should be updated to show the route to the car park is actually only approx. 1 minute walk due to direct access from Mayfield to main street and then via a cut through the businesses. Again teething problems getting the info just right so guests can get the best experience,
Overall though, I hope you enjoyed your stay and I would love to welcome you back again in the future. Property Owner