Frequently Asked Questions
Are there any extra charges?
In addition to the weekly rental price there is a £40 non-refundable booking fee for the service we provide. We also offer holiday cancellation protection (HCP) at £20 per week. HCP can be added to your booking up to 7 days after your booking is confirmed, after 14 days the HCP is non-refundable. For some properties there may also be other charges such as dog fee, bed linen hire, towel hire, fuel supplement or telephone charges. These are listed under Options/Extras when you view the property availability. When booking 8 weeks in advance we require a 30% deposit of the rent plus the booking fee and any extras. The balance of the rent is due 8 weeks prior to the start of the holiday. We accept payment by bank transfer (Quote booking number) Sort 20-58-17 Account 43909298, debit or credit card. There is no charge for debit or credit card transactions.
- Frequently Asked Questions
- What are the booking terms & conditions?
- Can I book by telephone?
- Are there any extra charges?
- Can we bring our dog with us?
- The property we like does not take dogs. Will the owner make an exception?
- What is changeover day?
- Are bed linen and towels provided?
- Is power and fuel included in the rent?
- Do all your properties have Wi-Fi?
- Will there be mobile phone coverage where I am staying?
- What is a refundable security deposit?
- How do I find out more about a cottage?
- Will I get a reminder to pay my balance?
- How do I pay my balance?
- Can I make a bank transfer to pay my deposit or final balance
- Am I able to pay by cheque?
- When will I get the directions to my cottage?
- When can we arrive at the property?
- Do we need to clean the property before we leave?
- Can I book a short break?
- How far in advance do I need to book?
- I am expecting an email from you but it has not arrived?
- Can we change the names of the people in our party?
- What happens if I want to change my booking?
- What happens if I need to cancel my holiday?
- What happens if there is a problem?
- Can we smoke inside the property?
- Why do you charge a booking fee?
- Still got a question?
Call us today on
01665 830783 or 01665 720690
Contact Us