Frequently Asked Questions
How do I pay my balance?
If you paid your deposit by credit or debit card you will be sent an email with a link to Sagepay - our secure payment page where you will be able to pay your final balance. If you did not pay by credit or debit card then you will receive an email (with a link to pay online) or telephone call reminding you that the balance is due. You can pay online, by phone or by cheque. Please note we cannot accept cheques 3 weeks prior to your holiday.
- Frequently Asked Questions
- What are the booking terms & conditions?
- Can I book by telephone?
- Are there any extra charges?
- Can we bring our dog with us?
- The property we like does not take dogs. Will the owner make an exception?
- What is changeover day?
- Are bed linen and towels provided?
- Is power and fuel included in the rent?
- Do all your properties have Wi-Fi?
- Will there be mobile phone coverage where I am staying?
- What is a refundable security deposit?
- How do I find out more about a cottage?
- Will I get a reminder to pay my balance?
- How do I pay my balance?
- Can I make a bank transfer to pay my deposit or final balance
- Who do I make my cheque payable to?
- When will I get the directions to my cottage?
- When can we arrive at the property?
- Do we need to clean the property before we leave?
- Can I book a short break?
- How far in advance do I need to book?
- I am expecting an email from you but it has not arrived?
- Can we change the names of the people in our party?
- What happens if I want to change my booking?
- What happens if I need to cancel my holiday?
- What happens if there is a problem?
- Can we smoke inside the property?
- Why do you charge a booking fee?
- Still got a question?
Call us today on
01665 830783 or 01665 720690
Contact Us