Frequently Asked Questions
Is power and fuel included in the rent?
Most properties include power (electricity, gas and oil) in the rent. However, a few charge a supplement, have a coin meter or make a charge based on a meter reading at the end of your stay. Where an open fire, log or multi fuel stove is available most homeowners provide a starter pack but you will need to purchase additional fuel during your stay.
- Frequently Asked Questions
- What are the booking terms & conditions?
- Can I book by telephone?
- Are there any extra charges?
- Can we bring our dog with us?
- The property we like does not take dogs. Will the owner make an exception?
- What is changeover day?
- Are bed linen and towels provided?
- Is power and fuel included in the rent?
- Do all your properties have Wi-Fi?
- Will there be mobile phone coverage where I am staying?
- What is a refundable security deposit?
- How do I find out more about a cottage?
- Will I get a reminder to pay my balance?
- How do I pay my balance?
- Can I make a bank transfer to pay my deposit or final balance
- Who do I make my cheque payable to?
- When will I get the directions to my cottage?
- When can we arrive at the property?
- Do we need to clean the property before we leave?
- Can I book a short break?
- How far in advance do I need to book?
- I am expecting an email from you but it has not arrived?
- Can we change the names of the people in our party?
- What happens if I want to change my booking?
- What happens if I need to cancel my holiday?
- What happens if there is a problem?
- Can we smoke inside the property?
- Why do you charge a booking fee?
- Still got a question?
Call us today on
01665 830783 or 01665 720690
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