Frequently Asked Questions

• What happens if I need to cancel my holiday?

  We highly recommend you take out our holiday cancellation protection (HCP) to provide protection from the financial risks associated with going on holiday. HCP can be added to your booking up to 7 days after the booking is confirmed, after 14 days of the booking being confirmed the HCP is non-refundable. You can purchase a comprehensive protection policy from us when you book your holiday. Click here to see full details. If you have your own travel insurance then this may act as a suitable alternative. For cancellations covered by (HCP) all monies will be refunded less the booking fee, cancellation protection premium (where applicable) and administration fee. For cancellations not covered by insurance, or with no insurance, we will do what we can to re-let the property. If successful we will refund your payment less the booking fee, insurance premium (where applicable) and handling charge of £60. If unsuccessful the booking is forfeit and the final balance is still payable on the due day.