Frequently Asked Questions
What happens if I need to cancel my holiday?
We highly recommend you take out our holiday cancellation protection (HCP) to provide protection from the financial risks associated with going on holiday. You can purchase a comprehensive protection policy from us when you book your holiday. Click here to see full details. If you have your own travel insurance then this may act as a suitable alternative. For cancellations covered by (HCP) all monies will be refunded less the booking fee, cancellation protection premium (where applicable) and administration fee. For cancellations not covered by insurance, or with no insurance, we will do what we can to re-let the property. If successful we will refund your payment less the booking fee, insurance premium (where applicable) and handling charge of £60. If unsuccessful the booking is forfeit and the final balance is still payable on the due day.
- Frequently Asked Questions
- What are the booking terms & conditions?
- Can I book by telephone?
- Are there any extra charges?
- Can we bring our dog with us?
- The property we like does not take dogs. Will the owner make an exception?
- What is changeover day?
- Are bed linen and towels provided?
- Is power and fuel included in the rent?
- Do all your properties have Wi-Fi?
- Will there be mobile phone coverage where I am staying?
- What is a refundable security deposit?
- How do I find out more about a cottage?
- Will I get a reminder to pay my balance?
- How do I pay my balance?
- Can I make a bank transfer to pay my deposit or final balance
- Am I able to pay by cheque?
- When will I get the directions to my cottage?
- When can we arrive at the property?
- Do we need to clean the property before we leave?
- Can I book a short break?
- How far in advance do I need to book?
- I am expecting an email from you but it has not arrived?
- Can we change the names of the people in our party?
- What happens if I want to change my booking?
- What happens if I need to cancel my holiday?
- What happens if there is a problem?
- Can we smoke inside the property?
- Why do you charge a booking fee?
- Still got a question?
Call us today on
01665 830783 or 01665 720690
Contact Us