Coronavirus (Covid-19) FAQS

Coronavirus Update and guidance for guests

The Coronavirus outbreak is an evolving situation and we are constantly monitoring Government and NHS advice. During this unprecedented situation we would like to reassure you that the health and wellbeing of our guests, property owners, housekeeping teams and the wider community is of the utmost importance as always. 

Bookings from 17th May to 19th July

From 17th May 2021 to 19th July 2021 bookings are allowed for up to two households or support bubble or a group of up to 6 guests from various households.

Bookings from 19th July 2021

It is expected that bookings will go ahead with no restriction on household or numbers.

Government Guidance - please click here.

Northumberland Council Guidance - please click here.

Amended booking policy for any UK Government legal restrictions due to the Coronavirus outbreak.

(These options are at the discretion of the Property Owner and not Northumbria Coast & Country Cottages Ltd).  If you booking is affected for the above reason you may: 

• Defer your booking to an alternative date (subject to availability).

• Receive a credit note for the same property.

• Cancel your booking and receive a full refund less the Booking Fee.

In the event that you are unable or unwilling to travel for any other reason, our normal cancellation procedure will apply.

Guests travelling from Scotland

Please see the latest travel guidance for those living in Scotland here and for those living in Scotland within local lockdown areas here.

Guests travelling from Wales

Please see the latest travel guidance here. 

Please contact us by email:  bookings@nccc-ltd.co.uk

 What steps are being taken in holiday Cottages to reduce risk?

We have advised all our owners and caretakers to follow the latest guidelines and protocols regarding cleaning the properties and to pay particular attention to high contact surfaces such as door handles, light switches, keys and remote controls amongst others. 

A Covid Risk Assessment has been carried out and all cleaners/housekeepers will employ the relevant PPE while preparing the properties and use the appropriate  products to clean and disinfect as advised by the various authorities.

If you have any additional concerns we recommend that you bring any additional cleaning items with you.

Full details will be emailed to you prior to arrival.

We look forward to seeing you soon! 

• Northumbria Coast & Country Cottages reserve the right to update these Booking Terms and Conditions. First published 17th March 2020.