Coronavirus (Covid-19) FAQS

Coronavirus Update and guidance for guests

Updated 22.02.2021 

The Coronavirus outbreak is an evolving situation and we are constantly monitoring Government and NHS advice. During this unprecedented situation we would like to reassure you that the health and wellbeing of our guests, property owners, housekeeping teams and the wider community is of the utmost importance as always. We understand you may be worried about any upcoming holidays you have booked with us and we are working our hardest to assist you.  

Government Roadmap for reopening  - Step two

It was announced on 22.02.2021 that self catering accommodation will be able to reopen on 12th April 2021 at the earliest in Step 2 of the Government's roadmap subject to an assessment of the data against the four tests detailed in the document.  During this initial phase bookings will only be allowed for members of the same household/support bubble.  Further information will be posted as soon as we receive this.

If you have a booking up until 12th April 2021 please wait for a member of staff to contact you to discuss the options available to you as listed below (as per previous lockdown periods). 

From 17th May 2021 to 21st June 2021 it is understood groups of up to six who do not live together may share a holiday home, or that groups of any number may share a holiday home if all of them are from two households (e.g. two families holidaying together).

If you have a holiday starting after 17th May 2021 we kindly ask you to wait and see what the position is nearer the time with regards the above. 

Bookings from 21st June it is expected that holidays will be able to go ahead with no restriction on household or guest numbers.  

Government Guidance - please click here.

Northumberland Council Guidance - please click here.

These options are at the discretion of the Property Owner and not Northumbria Coast & Country Cottages:

• Defer your booking to an alternative date (subject to availability).

• Receive a credit note for the same property.

• Cancel your booking and receive a full refund.

In the event that you are unable or unwilling to travel for any other reason, our normal cancellation procedure will apply.

Current National lockdown ruling - information here    

Guests travelling from Scotland

Please see the latest travel guidance for those living in Scotland here and for those living in Scotland within local lockdown areas here.

Guests travelling from Wales

Please see the latest travel guidance here. 

Customer amended policy for all new holiday bookings. 

Bookings made during the current Covid-19 situation will not be offered a refund but will be offered the opportunity to defer their booking for the same property and date for 2021 subject to the agreement of the property owner and availability.   The guest will be responsible for paying the difference for a week attracting a higher tariff. One transfer is permitted and should the guest wish to alter their booking again at a later date our normal cancellation policy will apply.

If guests are unable to commit to a date for 2021 we will request from the property owner permission to offer a credit voucher to be used as payment for the same property up until the end of 2022 or cut off date as agreed by the property  owner. 

Please contact us by email:  bookings@nccc-ltd.co.uk

 What steps are being taken in holiday Cottages to reduce risk?

We have advised all our owners and caretakers to follow the latest guidelines and protocols regarding cleaning the properties and to pay particular attention to high contact surfaces such as door handles, light switches, keys and remote controls amongst others. 

A Covid Risk Assessment has been carried out and all cleaners/housekeepers will employ the relevant PPE while preparing the properties and use the appropriate  products to clean and disinfect as advised by the various authorities.

If you have any additional concerns we recommend that you bring any additional cleaning items with you.

Full details will be emailed to you prior to arrival.

We look forward to seeing you soon! 

• Northumbria Coast & Country Cottages reserve the right to update these Booking Terms and Conditions. First published 17th March 2020.