Coronavirus (Covid-19) FAQs

The Coronavirus outbreak is an evolving situation and we are constantly monitoring Government and NHS advice. During this unprecedented situation we would like to reassure you that the health and wellbeing of our guests, property owners, housekeeping teams and the wider community is of the utmost importance as always.

Re-opening on 4th July

Due to Government restrictions being lifted properties are able to re-open from 4th July while following all the guidelines and cleaning protocols in line with Government guidance.  

We kindly request all guests to now pay any outstanding balances as soon as possible.

We thank you wholeheartedly for the patience you are showing our teams at this time.  

Customer amended policy for holidays during any future lockdown.

Guests will be offered the opportunity to rebook the same property and date for 2021 subject to the agreement of the property owner and availability.   The guest will be responsible for paying the difference for a week attracting a higher tariff. One transfer is permitted and should the guest wish to alter their booking again at a later date our normal cancellation policy will apply.

 If guests are unable to commit to a date for 2021 we will request from the property owner permission to offer a credit voucher to be used as payment for the same property up until the end of 2021 or cut off date as agreed by the property  owner. If non of the aforementioned is acceptable refunds will be considered.
Our amendment fees will be waived during this time.

Please contact us by email:  bookings@nccc-ltd.co.uk

 What steps are being taken in holiday Cottages to reduce risk?

We have advised all our owners and caretakers to follow the latest guidelines and protocols regarding cleaning the properties and to pay particular attention to high contact surfaces such as door handles, light switches, keys and remote controls amongst others. 

A Covid Risk Assessment has been carried out and all cleaners/housekeepers will employ the relevant PPE while preparing the properties and use the appropriate  products to clean and disinfect as advised by the various authorities.

If you have any additional concerns we recommend that you bring any additional cleaning items with you.

Full details will be emailed to you prior to arrival.

We look forward to seeing you soon! 

• Northumbria Coast & Country Cottages reserve the right to update these Booking Terms and Conditions. First published 17th March 2020. Updated 7th July 2020.