Northumbria Coast and Country Cottages

Coronavirus covid-19 faqs

Coronavirus Update And Guidance For Guests

The Coronavirus outbreak is an evolving situation and we are constantly monitoring Government and NHS advice. During this unprecedented situation we would like to reassure you that the health and wellbeing of our guests, property owners, housekeeping teams and the wider community is of the utmost importance as always. 

 

Amended Booking Policy For Any UK Government Legal Restrictions relating to a national lockdown, local lockdown and/or party mix restrictions due to the coronavirus outbreak.

 

(These options are at the discretion of the Property Owner and not Northumbria Coast & Country Cottages Ltd).  If your booking is affected for the above reason you may: 

  • Defer your booking to an alternative date (subject to availability).

  • Receive a credit note for the same property.

  • Cancel your booking and receive a full refund less the Booking Fee.

In the event that you are unable or unwilling to travel for any other reason, our normal cancellation procedure will apply.

 

Please contact us by email:  bookings@nccc-ltd.co.uk

 

 

  • Northumbria Coast & Country Cottages reserve the right to update these Booking Terms and Conditions. First published 17th March 2020. 

 

 

Terms and Conditions

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