Coronavirus (Covid-19) FAQs

The Coronavirus outbreak is an evolving situation and we are constantly monitoring Government and NHS advice. During this unprecedented situation we would like to reassure you that the health and wellbeing of our guests, property owners, housekeeping teams and the wider community is of the utmost importance as always.

We are working with our owners closely and as and when the Government rules changes we will be updating our position with regards our transfer and amended booking policy. 

Due to the very high volume of calls and emails we are currently in the process of contacting those guests who are due to arrive in the next 21 days. Please wait to be contacted if you are due to travel later, we will be in touch.  
We thank you wholeheartedly for the patience you are showing our teams at this time.  

Customer amended policy for holidays due to arrive on or before 3rd July 2020:

Guests will be offered the opportunity to rebook the same property and date for 2021 subject to the agreement of the property owner and availability.   The guest will be responsible for paying the difference for a week attracting a higher tariff. One transfer is permitted and should the guest wish to alter their booking again at a later date our normal cancellation policy will apply.

 If guests are unable to commit to a date for 2021 we will request from the property owner permission to offer a credit voucher to be used as payment for the same property up until the end of 2021 or cut off date as agreed by the property  owner. 
Our amendment fees will be waived during this time.

Please contact us by email:  bookings@nccc-ltd.co.uk

New bookings for holidays starting after 3rd July 2020

If travel restrictions and rules still apply the above amendment policy will apply.  We will contact you nearer the date of your holiday.

We wish you all the best and we very much look forward to welcoming you back in the not too distant future. 

• Northumbria Coast & Country Cottages reserve the right to update these Booking Terms and Conditions. Updated 12 May 2020.