Coronavirus (Covid-19) FAQs

The Coronavirus outbreak is an evolving situation and we are constantly monitoring Government and NHS advice. During this unprecedented situation we would like to reassure you that the health and wellbeing of our guests, property owners, housekeeping teams and the wider community is of the utmost importance as always.

18th September Up-date 

Following the latest announcement by the Government we kindly request that you check the latest guidance using the link below and ensure that your party complies with the latest guidance.

We are dealing with bookings in an arrival date order as the Government are updating the situation on a weekly basis.

Government Guidance - please click here.

Northumberland Council Guidance - please click here.

If you are one household or in a support bubble with less than 6 guests then your holiday can continue as normal and we look forward to welcoming you to Northumberland.

Bookings that do not fall into the above category, you have one of the following options - these are at the discretion of the Property Owner and not Northumbria Coast & Country Cottages.

• Reduce the numbers or groups in your party to 6 guests and one household and continue with your holiday.

• Defer your booking to an alternative date (subject to availability).

• Receive a credit note for the same property.

• Cancel your booking and receive a full refund.

In the event that you are unable or unwilling to travel for any other reason, our normal cancellation procedure will apply.

Customer amended policy for holidays during any future lockdown.

Guests will be offered the opportunity to defer their booking for the same property and date for 2021 subject to the agreement of the property owner and availability.   The guest will be responsible for paying the difference for a week attracting a higher tariff. One transfer is permitted and should the guest wish to alter their booking again at a later date our normal cancellation policy will apply.

If guests are unable to commit to a date for 2021 we will request from the property owner permission to offer a credit voucher to be used as payment for the same property up until the end of 2021 or cut off date as agreed by the property  owner. If non of the aforementioned is acceptable refunds will be considered.

Please contact us by email:  bookings@nccc-ltd.co.uk

 What steps are being taken in holiday Cottages to reduce risk?

We have advised all our owners and caretakers to follow the latest guidelines and protocols regarding cleaning the properties and to pay particular attention to high contact surfaces such as door handles, light switches, keys and remote controls amongst others. 

A Covid Risk Assessment has been carried out and all cleaners/housekeepers will employ the relevant PPE while preparing the properties and use the appropriate  products to clean and disinfect as advised by the various authorities.

If you have any additional concerns we recommend that you bring any additional cleaning items with you.

Full details will be emailed to you prior to arrival.

We look forward to seeing you soon! 

• Northumbria Coast & Country Cottages reserve the right to update these Booking Terms and Conditions. First published 17th March 2020. Updated 17th September 2020.