“We were very disappointed with the property, we found it to be grubby and in need of some maintenance.”
Kitchen - extractor fan not working, several cracked floor tiles, damaged worktop next to hob which is unhygienic, the door to the hall can't be closed securely and the unit plinths were displaced. Hall - broken pest controller which suggests the property has had an issue with mice. Bathroom - broken bath panel. Living room - balls of dog hair left under the coffee table, dead flies inside all the picture frames. Garden - pails and buckets of stagnant water and general garden cuttings left giving a very untidy appearance. General - surfaces had not been dusted and there were lots of cobwebs and items from previous guests left under the bed. We left the property two days early and do not consider it to have been value for money and therefore will not return or consider recommending it to anyone else. We did not contact you at the time because we were there for our Ruby Wedding Anniversary and did not want that interrupted.
We are disappointed that you did not contact us during your stay and that you have given us such a poor review without allowing us the opportunity to check the property and deal with your complaints. You have also not provided any photographs to support your complaints.
We stayed in Dunlin Cottage in mid February and the extractor which is quite new, was working, the plinths were in place and the bath panel was not damaged. Since then a number of guests have stayed in the cottage and no one else has raised these issues. We will now check and if any repairs or replacements are needed we will deal with them straight away as we would have done during your stay if you had let us know.
There is a small area of damage to the kitchen work surface next to the hob, the size of a 50p piece. This was caused by a previous guest. We will now need to replace the complete work top and were not able to do this before your stay because the cottage was fully booked. This is not unhygienic as the work surface is a good size and we provide plenty of chopping boards.
We do not have a problem with mice because we have put in a plug in sonic pest controller as a deterrent. The cottage is in a rural area close to farmland and as anyone who lives in the country will know unless you take these steps to deter them you are like to be sharing your house with furry creatures especially during the winter.
The cottage was professionally decorated in February and had a deep clean with kitchen cupboards etc being cleaned and any damaged, broken or worn items being replaced. The beds in the twin room were replaced with expensive Hypnos beds.
We have taken up your concerns regarding cleaning with our professional cleaning company and the manager has assured us that he will personally supervise and check the cleaning to ensure their usual high standards are maintained.
We note that during your stay the weather was very bad and wonder if that was a factor in your decision to leave early.
Property Owner