“The saving grace was the location; Haltwhistle and the surrounding locations are stunning and it was that alone which encouraged us to stay for some but not the entire week.”
The standard of cleanliness and infrastructure are woeful and the 'owners' should question if they would stay as paying customers in this property.
It is by far the very worst holiday rental we have ever stayed in and we question if Sykes quality control or inspect the properties that feature on their website.
This property requires significant upgrade, investment and deep cleaning to make it viable as a holiday let.
The standard of cleanliness and infrastructure are woeful and the 'owners' should question if they would stay as paying customers in this property.
It is by far the very worst holiday rental we have ever stayed in and we question if Sykes quality control or inspect the properties that feature on their website.
This property requires significant upgrade, investment and deep cleaning to make it viable as a holiday let.
Thank you so much for your feedback, really not sure what is meant by infrastructure being woeful??
The cottages are deep cleaned monthly & perhaps as we have so many bookings the occasional spiders web is missed, but we are in the middle if a rural area & having stayed ther on many an occasion, I know a web can appear in a matter of hours after cleaning.
The outside windows are cleaned weekly, the laundry is cleaned for every visit, the kitchen is white & therefore easily cleaned, dishwasher, washer/drier/ microwave/toaster etc all cleaned - the Oven was replaced at the beginning of the year, the bedding is always immaculate as are the towels...
Our housekeeper, Jess, is always on hand & her phone number is readily available on all Sykes communications & in the cottage - she would have popped down in 10 mins if there was a problem......
Alan our caretake is usually ther every otherday & he chatted with yourself on a number of occasions but no problems were ever mentioned.
Sykes were not informed & neither was I......
It would have been nice to rectify a situation had we kinown it existed, but we do thajk you for the feedback ... & if youu could enlighted us on the worst of the experience you had, we'd be so very grateful & rectify this.
Thanks so much for your feedback, with feedback, we can always improve ourselves.
Bests viv xx
Property Owner