“Window vents require cleaning, including bathroom vent.”
Lamp on extractor fan requires replacing. The kitchen water tap is loose, requires tightening before the connection pipes fracture.
The boiler setting for the hot water is too HOT! The water will scaled someone, a sign does NOT relinquish your responsibility. If your going to keep the mixer tap would suggest a single control valve, less possibility of scalding.
Please add to your welcome text, that there is 2 key boxes, in the same way as your welcome brochure in the lounge. Arriving after 9pm the only key box you see is the garage and your not aware there is another!! We almost booked into the Premier Inn for the night as there was no way we could contact any body!!
A very welcome touch
Hi. Many thanks for your feedback. We were disappointed to hear that the bathroom vent still needs cleaning as we requested this some time ago. We hadn't spotted that the window vents needed cleaning so thanks for pointing it out. Also, many thanks for letting us know about the kitchen water tap - we were not aware of that. Your feedback about the hot water is also helpful. We have fed all this back to NCCC who manage the property for us, so hopefully all your points will be addressed very soon. We will look again at the welcome text with a view to amending it to make it clearer that there are two key safes. The 24 hour contact number should have been included the booking details, but we will add that to the welcome text also to ensure it's to hand on arrival. We do hope that the rest of your stay was enjoyable and that you will consider a future visit. Kathy & Martin
Property Owner
