“We shortened our stay as found the mattresses incredibly uncomfortable.”
It was also unbearably noisy with pigeons roosting by the door in the back bedroom and neighbours at the rear constantly running up and downstairs. I rang Sykes to let them know of our decision to vacate early. They asked me to write my complaint to them which I did. However my complaint has not been dealt with, every time I email it’s a different rep with different advice. I’m still awaiting a response re compensation for our shortened stay. Sykes has said it’s up to the owner although I ...
It was also unbearably noisy with pigeons roosting by the door in the back bedroom and neighbours at the rear constantly running up and downstairs. I rang Sykes to let them know of our decision to vacate early. They asked me to write my complaint to them which I did. However my complaint has not been dealt with, every time I email it’s a different rep with different advice. I’m still awaiting a response re compensation for our shortened stay. Sykes has said it’s up to the owner although I have booked through Sykes and only dealt this them. I find this appalling customer service and I would like to escalate my complaint but no one is responding or directing me to someone who can help.
Thank you for your feedback. We are very sorry to hear about the
issues you experienced during your stay. Unfortunately, we were not
made aware of these problems at the time, which meant we didn’t have
the opportunity to rectify them for you.
We haven’t had any previous comments about the mattresses being
uncomfortable. We will also look into the noise concerns you raised
but again we haven't had anyone mention this before.
Your comments are invaluable in helping us improve, and we appreciate
you bringing them to our attention.
Property Owner