“Beautiful location, perfect spot for quiet and privacy.”
Lots of places within easy reach so a perfect base. Lots to like, beautiful living room and main bedroom, hot tub fabulous, the treats for Molly dog were much appreciated by her and the goodies for the humans were gratefully received too, however unfortunately there are areas that need attention to make it the luxury lodge it is described as. Kitchen equipment is very basic, struggled with no colander
dor example, settee extremely uncomfortable cushion seating doesnt stay put, extra cushions for comfort would be nice. Extractor doesn't work in the bathroom, larger towels that wrap around you and nicer quality would be appreciated along with more comfortable bedding, the quilt in bedroom 2 didn't feel very nice and the bedding felt worn. It is annoying that there are no lights than can be switched off without getting out of bed in room 2, it is tight on space which is pointed out in description but there are things that could be done. The filter on the hot tub is damaged and loose. The outdoor area is in need of a good clean, I cleaned the table so we could use. I tried to hoover but it didn't work properly and smelled awful so had to do my best with dustpan and brush! I dont feel it should be expected to strip the beds and it's not pleasant to find a stain on the mattress cover which wasn't from me! The park is maintained to a very high standard and very clean.
Good Afternoon,
Thank you for your feedback, I am so glad you enjoyed your stay and that the wine and treats went down well with the whole family!
We will always strive to take any feedback onboard and I have taken steps to address some of the issues you have mentioned including purchasing a colander and new Hoover. A deep clean of the decking has also been arranged.
The bedding situation will certainly be looked at as our cleaning team are usually very efficient at removing any bedding that is less than perfect. So I am very sorry about this.
I believe the stripping of the bedding may be a request from Sykes as it is certainly not in our check out instructions in your welcome book as we are more than happy to do that for you.
I certainly hope these issues didn’t affect your holiday too much and you still had an enjoyable time.
Hopefully we’ll see you back in the future and can improve on your past experience.
Kind Regards,
Alex
Woodland View Lodge
Property Owner
