“We stayed in March, and it was advertised as having an open fire, which had been blocked off.”
It was part of the reason for us booking it. In May it was still advertised as with open fire. We had no explanation or apology. The boiler casing was off when we arrived, which I’d consider a H&S issue, the thermostat wasn’t working and it was really loud, couldn’t hear the TV. So it was a cold first night. We left for two days and it was all repaired. Needing a new part, the noise was something to do with the fan, but as that was £300 it wasn’t done, apparently. We then ran out of gas overnight. This was rectified on the following day. It had rained a lot, and the parking and access to the property is a grass verge, it was just a massive puddle of mud. The dishwasher wasn’t switched on, the plug was way behind the cooker and needed a long mop handle to reach it and switch it on, which was awkward. The kettle was filled with lime scale, the cutlery were few and a lot with rust, knives were all dull with no sharpener, some basics lacking, like a tin opener. There’s extremely few basics in the cupboard - the herbs there are are literally from the 1980s. The owner was polite and quick to deal with issues when raised, but in knowing we were arriving, the boiler really should have been fixed and operational. Two nights cold wasn’t pleasant, never mind the other aspects.
