“This Cottage is in a great location, however, the Cottage downstairs needs a thorough deep clean, floors very dirty and rug and cushions need replacing due to stains and dog wee smell!”
This kind of spoilt it for us as the smell in the living room was awful. I have 2 dogs so I'm well aware of their smells but this is years probably of not being cleaned properly. The kitchen was well equipped but as a previous review stated the cleanliness of the downstairs needed addressing and also the tins in the oven were unusable (I took my own with me) I contacted Sykes who spoke to the owner about my concerns and when I was contacted back by Sykes I was assured this would be sorted!! It was not sorted, the said tins were still there and as the previous review they were unusable which disappointed us. The Kitchen floor, like the Living room, needed a deep clean. Bedrooms were beautiful, lovely clean crisp bedding and comfortable beds. Lovely towels too.
Overall I would expect the owner to address these issues to avoid further not so good reviews!.
Hello and thank you so much for taking the time to feed back on the website about the issues you experienced during your stay.
As a fully managed property, NCCC (not Sykes) will respond to any issues you experience while you are at the property on holiday, even over the weekend/out of hours, so that they can replace kitchen equipment from their stocks and address any cleanliness issues urgently so that it doesn't ruin your stay. We have looked into the communication issues you describe and have now hopefully rectified the situation.
Now that we have received your feedback it has resulted in a deep clean throughout the property with a particular focus on the floors, another replacement rug, cushions replaced, complete oven tray replacement and reassurances from the management company (NCCC ) that they really want to support guests by addressing issues on the spot, at any time during a stay.
We are really sorry to hear that your experience effected your stay but are glad that you enjoyed the beautiful area and found the upstairs to be welcoming and clean.
Property Owner
