“Overall we would rate our stay at The Apartment as disappointing when compared to the many other properties we have booked via Sykes.”
Whilst there was nothing significant that required immediate action, there were several ‘niggles’ that impacted the stay:
1. Stair banister rail very loose.
2. Absence of a ‘welcome pack’ - some coffee and half a dozen tea bags were made available! Additionally, a ‘welcome note’ or ‘information leaflet’ would have helped to understand how to obtain hot water, connect to wi-fi, etc.
3. 3-seater sofa uncomfortable due to significant sagging.
4. Bed linen and towels smelt ...
Whilst there was nothing significant that required immediate action, there were several ‘niggles’ that impacted the stay:
1. Stair banister rail very loose.
2. Absence of a ‘welcome pack’ - some coffee and half a dozen tea bags were made available! Additionally, a ‘welcome note’ or ‘information leaflet’ would have helped to understand how to obtain hot water, connect to wi-fi, etc.
3. 3-seater sofa uncomfortable due to significant sagging.
4. Bed linen and towels smelt musty.
Some of the above remain outstanding despite these issues being referred to previously in the Visitors Book.
Some suggested ‘nice to haves’ that could improve rating/feedback:
A. Hand soap in bathroom.
B. More than one toilet roll.
C. The addition of a small coffee table. It is interesting to note that an accommodation for 2 has seating for 4!
D. Somewhere to hang coats/jackets.
Key collection details are incorrect as a key safe has been fitted adjacent to the front door. We only discovered this after following the instructions and visiting the pub opposite to seek access to keys.
