“The hearing wasn’t on on arrival and it wudnt come on in the middle of winter.”
We had to try and contact a caretaker to come out. No light left on , eventually got it going. House wasn’t clean. The bedding was old and worn out , didn’t even want to touch it. The wood burner was still
Full of ash. There was food in the freezer from the last people. It wasn’t fit to be let. The caretaker said it wasn’t ready as Sykes had only let them know about the booking at the very last minute. It shudnt matter when u make a booking , the house should be clean and warm. There was no sign of Christmas , for a Christmas booking. I think it was a total rip off for the money , and you ruined our Christmas. The linen in the house needs throwing away. For tye amount we paid, surely the owners cud afford some new linen. The house needs a deep clean. I had to clean everywhere before I cud use anything. Basically a disgrace for the money we were charged. Hope you are proud.
The guests arrived on 23 December 2022 to find that the Central Heating Boiler had malfunctioned (which is an extremely rare occurrence) and that the Cottage was cold. They contacted the caretaker who went round immediately to resolve the issue. Within half an hour of their arrival the Central Heating was working again and continued to operate normally throughout their stay. This was a most unfortunate incident and the guests were understandably upset. I contacted the guests later that evening by phone to apologise, and to check that the central heating was working properly, to leave my phone number and to ask them to contact me immediately if they had any further problems. No other issues were raised at this time Neither I nor the caretaker were contacted again, but soon after the guests had departed I found their very negative review, which introduced further issues that they had not raised during their stay. We have not received any similar complaint since taking over the property 3 years ago. Inevitably things do sometimes go wrong, and we do encourage guests to contact our caretakers (who live in the same road) immediately if a problem arises so it may be resolved promptly. I would like to re-assure guests who may be concerned by this negative review that Haven Cottage will continue to be comfortable and clean, and that the central heating system is well maintained and good condition.
Property Owner
