Managing a Booking

How can I manage my booking?

We’ve automatically set up an online account for you when you made your booking, making it the fastest way to manage your booking.

By logging into your portal and heading to the, you can:

·       view your trip details

·        make or update payments

·        request date changes or extensions,

·       add pets,

·       view / add insurance

·       request infant essentials

 and more - all in one place.

Once your balance has been paid in full, you’ll also find your directions and key collection details in your account, under the “getting here”. You will also receive these via email upon full payment. For most booking questions or changes, logging into your portal is the quickest way to get what you need. You can also access our Help Centre there for answers to common questions.

Click here to log in to your account.

You can also download our mobile app (simply log in with the email address used for your booking). The app allows you to pay any instalments of your deposit and your remaining balance and access the details of your upcoming trip all in one place.

How do I cancel my booking?

If you wish to cancel your booking, please log in to your account and select the 'Cancel booking' option for that booking. Any outstanding fees will be displayed to you prior to cancellation. If you can travel on an alternative date, you may be able to request a change to your booking dates; we will let you know if the Owner agrees to accept your request. If the Owner accepts your request, you will need to pay an administration charge of £30 to Sykes Cottages plus any additional costs if the total price for the amended booking is higher.

If you pay a deposit when you make a booking (rather than the entire total charges) and then choose to cancel your holiday before the date that the balance of the total charges is due, you will lose your full deposit. If at that date you have only paid a “Low Deposit”, you will need to pay the balance of the deposit

If you cancel your holiday on or after the balance due date, the full deposit and balance are non‑refundable. If these have not already been paid, they will still be payable.

For more information, please refer to the Booking Conditions.

How do I amend my group details?

To amend your party size or to provide your group information, please log in to your account and select the 'Group Information' tab to complete your details.

How do I amend my pet details?

If you wish to add a pet to your booking, please log in to your account and select the “Pet Details” tab.

How do I change my booking dates?

If you need to request a change to your booking dates, please log in to your account go to the 'Change booking dates' section to make your request. Please note this request is not guaranteed, and entirely at the property owner's discretion.

Once you have selected your preferred new dates, you can review your new holiday price, including any additional rental charges applicable along with an amendment fee. The minimum price will always remain at the price originally paid. 

Please Note: Any change of date request will not be confirmed until your request has been accepted by the Property Owner, and you have completed your payment of the additional charges and administration fee. 

How can I request infant and toddler essentials?

Some properties offer infant and toddler essentials such as cots, highchairs, and stair gates available for your use at your own risk. If these are available, you can submit your request for them before you set off on holiday. Please log in to your account and select the 'Feature and amenity requests' option. Please be aware that cot linen is not provided, so please remember to bring this along with you. If your property does not offer these features and amenities, unfortunately, you will not be able to request them.

How can I see my insurance policy documents?

If you have purchased insurance through us, you can review the policy documents by logging into your account and selecting the Insurance tab. Please log in to your account to view your documents.

How can I extend my holiday?

If you’d like to request an extension to your holiday, please contact us via WhatsApp or SMS on +44 7412 448150, to speak with one of our friendly agents. Let us know your booking details, along with the dates and duration you wish to extend your stay. We’ll then contact the property owner on your behalf.

Please note: extension requests are not confirmed until the property owner has approved the request and payment for the additional charges and administration fee has been completed.

What happens if damage has been caused at the property?

We understand that accidents may occasionally occur. If any damage is caused to the property or its contents, whether accidental or otherwise, you must notify the property owner or our team as soon as possible.

You may be held responsible for any damage caused by you or members of your party during your stay. Some properties are covered by a Good Housekeeping Bond, which may be charged to you to cover the cost of any damage incurred. Information on whether a Good Housekeeping Bond applies to your booking can be found in the property details and your confirmation emails.

What do I do if I have left an item behind at the holiday property?

We know how worrying and stressful it can be to return home and realise that you have left a beloved item behind at one of our properties. We recommend contacting the Property Owner directly first (using the contact details provided with your key collection) to see if they’re able to locate the missing item.

If this isn’t possible, please send us a message on WhatsApp on +44 7412 448150 providing a description of what you think you may have left behind at the property and where it was located. Any items located may be returned to you at a cost of £30 including postage and packaging (please note that the charge may be higher for heavy, large or valuable items). Unclaimed items will be disposed of after 28 days.

How can I get in touch about my booking?

The fastest and easier way to make changes to your booking is through your online portal. This allows you to manage your booking quickly at any time. If your question or request isn’t supported in the portal you can contact us directly:

·       WhatsApp: +44 7412 448150

·       Phone: 01244345700

Please note: For security, we can only discuss booking details with the lead booker. Were unable to share or amend booking information with anyone else unless they have been explicitly authorised by the lead booker.