“1. I’ve left on the side a range of things that are chipped or broken (not by us) but are dangerous around kids (sharp edges).”
2. An already dirty bath mat. 3. We had to replace the batteries in the heating box as it was showing RED and we didn’t want to risk the heating going off and onto holiday mode 4. We were left one bin bag, I do find that very stingy. 5. There was no foil. 6. There always used to be washing liquid but that was not there either this year. 7. Airbnb's tend to leave a nice welcome package, one place even left crisps, oil, chocolate etc. You left a stingy set of UHT milk, coffee and some hotel biscuits. 8. 4 rolls of toilet paper that weren’t even full rolls. 9. No fire kindle or fire lighters 10. Someone has taken the outside bin so we couldn’t put the rubbish out. 11. One dog friendly place we stayed in even left toys and treats for the dogs. Again, a nice touch. One white cereal bowl was dropped and smashed I’m afraid. It’s an expensive week away in Feb so with the nice touches missing, the somewhat patronizing suggestion of putting the dishwasher on the night before when we already miss most of a day with a 10am out and a 4pm entry (with zero flexibility on the timings), striping beds etc means it is losing in its comparison to many Airbnb's that we have stayed in. For that money I’d suggest a better welcome pack, no patronizing suggestions on the welcome email, be more dog friendly (bowls, treats etc) and be more flexible on the arrival time if requested.
- Victoria, February 2024
Thank you for your feedback. I appreciate you leaving the chipped things on the side as it is helpful. I did check these early January 2024 but understandably things do get broken. NCCC supply all the linen and towels for each guests but I will ask my cleaner about the bath mat to ensure this doesn't happen again. Thank you for changing the battery, there are batteries available in a drawer for such eventualities.
I last stayed in the property in early January and ensured there was a whole roll of bin bags in the under sink cupboard along with 2 full bottles of washing up liquid and there was foil in the kitchen drawer. However, Items get used and taken in error by guests. I do however, believe 4 rolls was sufficient as guests should supply their own toilet roll at a self-catering property.
Regarding the welcome package and dog toys/treats; this isn't something we could accommodate due to this being our holiday home and living 2 1/2 hours away. Our cleaners do usually leave a welcome pint of milk in the fridge and some scones.
I do however, try to stay in the property as regularly as possible to ensure all is in order and deal with any restock and maintenance issues, but rely on NCCC to deal with any issues that arise.
Many thanks for your feedback and I hope you had a lovely holiday otherwise.
Property Owner
