“We can't give it the high rating on cleanliness I'm afraid that other guests have.”
The kitchen was grubby and needed an extra wipedown, particularly stains in the sink, we had to give it a good bleach, which is basic cleanliness. The trays in the oven are awful, one tray is that bad, it has foil on top of it, instead of purchasing new trays, which is what we did for the week. The dishwasher hadn't been emptied either.
The ensuite in the master bedroom and upstairs bathroom shower heads were mouldy. The upstairs ensuite shower hose was also black in the creases and needed a good clean. We cleaned all of them as felt couldn't shower without doing so.
We have stayed at a lot of holiday let's now and disappointedly it's the first one with no welcome pack or starter pack for the log burner. I also never understand why a dressing table and chair is put in a bedroom with no mirror??
The carpet in the ground floor bedroom hadn't been vacuumed.
The TV in the master bedroom was not working, but managed to get it working, had to mess with it and found that the aerial wire wasn't connected. It had obviously been purchased but not connected.
Cushion covers on dining chairs really dirty and stained.
It just feels as if Northumbria Coast and Country Cottages want to rake the money in an not interested about attention to detail and giving those little extras for a special guest experience.
It is a shame really because on a positive it is a lovely house, which is very spacious, close to the beach in a fabulous area. Putting the cleanliness and other issues aside, we had an amazing time exploring the area, with a visit to Bamburgh Castle which have just opened their Christmas display, a visit to Holy Island and a boat trip to the Farne Island's, weather permitting obviously. We had several walks along the beach as the tide was perfect the week we stayed.
Thank you for your feedback. I have spoken to the Sykes house keeping team about the issues that you have raised and we are looking into each area in detail. We were not aware of any issues with the oven or the showers, as the house was very recently inspected and these areas were not noted as having any issues.
I am sorry that the dressing area in the Master bedroom was not completed, but this is a room that we are renovating and we did not take delivery of the new chair or mirror in time to finish this room on our last maintenance visit to the house.
I am sorry that you found these problems with our house as we work very hard to provide a clean and well maintained house for all our guests. We will look into each item you have raised and ensure that everything is up to our very high standards.
Property Owner
