“This was the email we sent to the owner at "ownerrelations@nccc-Ltd.”
Co.uk, but have never received any return correspondence to this day. I'd just like to let you know about our stay at bedwine cottage & the concerns we found. Firstly upon arrival, we noticed the conservatory windows were quite dirty inside & out, then to be greeted by a mop, bucket & brush to the right of the door is really not a good look, and also behind the radiator in the conservatory was really dirty & looked like it hadn't been cleaned in quite a while, which was not a good start considering we'd just arrived. Once we were inside, we thought the cleaners had decorated for Halloween, as the amount of cobwebs were disgusting, (please forgive my sarcasm), these were on living room ceiling, above the map & about 6ft long (please see the attached video's & photo's). Also quite large cobwebs either side of the extractor in the kitchen. Crumbs were left on the kitchen bench, plates, glasses & bowls had not been cleaned thoroughly. (Please see photo's). We only cleaned what we used for the week, so the rest will need a thorough clean. The kitchen utensils also seemed liked they hadn't been cleaned as glass cooking bowls had a film of grease on them & the spatula had baked on burnt food which also required a thorough clean before use. The bathroom was nicely decorated, but the floor left a lot to be desired in terms of cleanliness, (Once again see photo after a small portion was cleaned). The hot water tap in the bathroom is loose & moves from side to side, (not a big issue, but needs sorting out). The lounge tv cabinet had not been dusted properly, as there was a lot of dust around the shelves under the TV. When closing the door blind on an evening, we found a slat missing from the middle (see photo). Half way through the week we decided to use the washer to clean the dogs towels, and upon opening the washer door dirty water spilled out onto the kitchen floor, leaving a nasty smell of dirty standing water, which again needed a thorough clean. The bedroom was lovely, but the mattress protector was stained & yellow, this really needs replacing. We have been using SYKES cottages for 7 years now and have never had to send any correspondence concerning the cleanliness of any properties we have stayed at, so this is a first on our behalf. Please don't think we didn't enjoy our week away, we did, it's just the overall standard of cleanliness left a bit of a sour taste. I hope you can speak to the cleaning staff & rectify this, as all it needs it a little more attention to detail. Many thanks Stuart, Joanne & Milo Unfortunately the video's are too big to attach to the email. I will try and send them some other way. My apologies.
Thank you for your feedback, we apologise for the issues you encountered during your stay. We ask guests to call the number given so these can be addressed at the earliest so not to impact your holiday. Your email has been passed onto our housekeeping team to ensure future visitors have the best holiday experience. We hope to welcome you back in the future.
Northumbria Coast & Country Cottages
Property Owner
