“We chose the accommodation because of its location where we have visited on other occasions and love, because it looked spacious for two, which it was, and was described as luxurious, and the furnishings were good quality.”
We felt it did not live up to its billing. In parts it needed paintwork refreshing, the sealant in the shower cubicle was black in places, cleaning cloths absent, one small stained teatowel and inadequate supply of dishwasher tablets to last through the week. As regular self caterers, and happy to clean up as we go along, we do expect to be provided with the wherewithal to do that cleaning. From the discussion with a member of your staff in Seahouses, we gather our expectations are not considered by your company to be realistic following Covid and due to allergy restrictions, not even a travel bar of soap in the property. This is not what we receive from other properties we visit on a regular basis. For a cost of over £800 pounds, we do expect basic provision for cleaning. JIffy cloths cost 10 p or so each - 2 would suffice, , small bar of Simple Soap can be bought for under a pound, plus cleaning solutions are not ludicrously costly and one grubby teatowel along with inadequate supply of dishwasher tablets clearly make this property less than the luxury listed. We have relied on your company and its recommendations in the past but will not do so in future.
I am sorry that you have decided to be so harsh with your comments and to downgrade a very popular property, which is a great pity. We care very much about the property and guest experience and have had many very happy clients. We visit the property regularly and only a few weeks ago the shower cubicle was checked and there was certainly no black on the sealant. I will be checking again this week.
We leave a welcome pack, biscuits, coffee pods and tea bags etc. There is usually liquid soap but as owners we sadly cannot be there every changeover to check.
Had you contacted us we would happily have supplied what was needed.
We do leave cleaning products at the property, washing up liquid and some dishwasher tablets. There should certainly not be a 'grubby tea towel', freshly laundered ones are left for each guest along with at least one cleaning cloth. We will ofcourse check with the cleaners but again, if this was the case (unusual) a clean one could have been supplied on request. I do hope someone doesn't mark you as lowly as guests as you have the property, without an opportunity to rectify what appears to be very simple fixes
Property Owner
