“The location of this property is its selling point with views straight out over the sea.”
There are so many lovely walks straight from the doorstep and it's also just a short drive to larger towns. The cottage is very tastefully decorated, immaculately clean, tidy and the beds are extremely comfortable. I agree with others that whilst the living room furniture looks great, the sofas are very uncomfortable and not great for relaxing on a rainy day. It all feels a little bit corporate and lacking a few personal touches. For example, not a single book to read, no games - not even a pack of cards...which we've found in every other cottage we've stayed in. The small welcome pack included a thimble full of washing up liquid & no hand soap etc...again, maybe we've just been lucky in other cottages but a few homely touches wouldn't go amiss given the price of the property. The heating wouldn't turn on one evening and we had a job to get through to the Sykes online chat (which had almost closed for the night) as there's no phone signal at the property. When we did get through they were quick to come and connect another gas cylinder but warned us that it only had a bit of gas left in it and may run out again that evening. They offered us portable heaters for the night and whilst the gas didn't run out again, I feel that this is something that should have been checked before we rented the cottage. All in all a great few days, and a few things that would have enhanced our stay even more.
We’re so pleased you had a great few days in Craster on the beautiful Northumberland coast.
Thank you for your feedback, as a result we’ve implemented further checks on the level of the gas cylinders prior to every visit. We’ve also made an addition to the welcome folder that details there’s a land line available to use in the house for such circumstances.
Finally we’ve added hand wash to the welcome pack - thank you for the suggestion!
We hope you come to Creel Cottage again, Craster is delightful whatever the season.
Property Owner
