“The cottage is in a beautiful location - absolutely stunning and for the most part was lovely.”
There were a few issues with some chipped mugs, a toilet roll holder that fell off immediately on our arrival and the oven needed a really good clean, as do the window frames. The hoover was just left out in the hall when we arrived. We found the lack of mobile phone connection an issue- I realise you cannot do anything about this,but it would be good to let guests know this may be a problem. Due to the time of year, the moss outside the front door was very slippery and my daughter fell on this. Some of the furniture needs updating, but mostly it was a really good standard- the shower was lovely. Surprised to find no milk in the fridge and also no firelighters- just a few would have been nice as we didn't arrive until 4pm and after a long drive, didn't want to go out again.
- Jacqueline, November 2022
Dear Mrs English
I am sorry you did not find the cottage to your satisfaction. You did message me about the oven and mugs and I arrived within 15 minutes thinking that perhaps the oven cleaning had been missed.
On looking at it with you I found it to be more than satisfactory. It does have a few small dark specks that you would expect with constant use but was by no means dirty.
Thank you for bringing to our attention the couple of chipped mugs. I was able to replace one immediately and have since replaced them both.
With regards the loo roll holder, it was attached on your arrival but it not possible to fix something before it is broken. It was reattached within 20 minutes of your message which I hope you found satisfactory but I am sorry for the inconvenience.
With regards the mobile signal, it is Ok depending on your carrier but this is a rural area you dont get a signal from all the suppliers. However, the wifi is excellent and most people have their phone set to wifi calling and therefore it is not an issue. Indeed, this is the first time it has been mentioned.
As soon as I read your feedback about your daughter falling I went to Newbiggin cottage but was unable to find any moss or slippery area. We do of course take our guests safely very seriously and I would have come around immediately if you had told me at the time. Perhaps you can contact me via Sykes to give me a precise location so I can address the issue?
We supply a welcome box of fresh coffee, snacks and local produce but we do not supply milk. There is also plenty of kindling, matches, newspaper and logs but I would have been more than happy to come and light the fire for you if you were unable to and I am very sorry if you were not satisfied with your stay. We welcome your comments and we will certainly address the issues that need addressing.
Property Owner
