Bridge Cottage

This isnt damp but we do suffer from condensation, I do think your visit was quite last minute - actually the same day & although the cottage was cleaned & ready, we do always try to do a last look round, however on this occasion, I think Jess was either away or didnt have the time, however, this cottage has never really suffered from being dusty, but if it is breezy the bits of overhanging trees can blow in really quickly - Bests Viv & thank you for leaving it so tidy xxx

Hi - we had no idea the toilet door was a problem, as we don't check the doors closing in our lists .... somehow the door had twisted - perhaps from the prior visior , who knows. We had to have a joiner in to fix it, so thank you for pointing that out, had you mentioned it immediately we'd have aot someone in to fix this as its unacceptable to have an ajar toilet door. The bathroom floor is tiled with the correct type of flooring tile, but we do provide bathmats, we've never been asked for a grab rail, since your visit weve had the electrics checked & there is no problem with it. the fridge was replaced the day you left, but had you mentioned it we'd have brought the new one when you arrived, we just didnt want to disturb you. Jess checked the oven & found no bits of other peoples cooking & we do change the tinfoil every visit & there is even a roll of tinfoil kept in the kitchen. as mentioned before the cottage isnt any more than 3 star, but it is clean, warm & has many facilities for our usual clients who are generally walkers. Bests Viv & thank you so much for your feedback.

Thank you so much for the positive feedback Veronica, & as you pointed out - we do have that slightly problematic wall, but as we have had the chimney stack removed & sealed, it should resolve itself during the warmer months. Paint job on the cards & shower is a tight squeeze, with hindsight we should have put the door on hinges - will try to get thhis done ....... Bests viv xxx

would love to see photos - to show our housekeeper ... xxx

thank you so much Gillian, I do think you were one of my first visitors from way back - will try to sort out the cooker directions - too much scrubbing!!! Bests viv xxxx

This was a very last minute booking & our housekeeper went out of her way to pop down & give it a freshen up (having stood empty for a few weeks), this happened to be the hottest weekend so far this year, & occasionally if it is extremely wet outside there could be very rarely a slight odour, but as she had entered the premises she detected no damp smell. As it was very warm she opened a few windows to let the warm air circulate, left fresh milk & bottle of wine in the fridge. There could possibly have been a corner of wallpaper in the kitchen where it joins the wood paneling, this is on a corner & does have a tendency to be brushed past. We had no prior knowledge of a radiator hanging off the wall but it would appear that it may have been accidently knocked, as it is next to the offending door. The bracket had been bent giving the appearance of the radiator being slightly lopsided - this has now been rectified. As I live 50 miles from Haltwhistle, I totally depend on my housekeeper - who lives 2 mins away & her phone number in is the guest book, to problem solve if they can, which was why i wasn't sure of the door lock. The bedroom door isn't an actual lock, but the mechanism had become stuck apparently - this has never been mentioned by any prior guest or the housekeeper. I was assured that it as totally fine once the screws had been replaced by a local joiner (although, I was willing to replace the door, had it been dangerous). This is a country property, as is my own house, I am aware that cobwebs can be removed in the morning & re-appear in the afternoon. The flies stuck in the blinds could have happened overnight, as there are very tiny flies often up there as it is next to a burn. My housekeeper always wipes the blinds as part of her routine, but as the cottages are cleaned as soon as possible after guests leave, then when she went down to do a freshen-up she could have missed these. I have no notion of what fly poo is? There are only smoke alarms in this property, as it is all electric, the batteries were renewed at the beginning of the season, so I have no idea why they would bleep, unless someone had been smoking or burning toast or the batteries had been faulty........ Lisa could find no sign of paint on the bedsheets & as we have oodles of spare bedding they certainly would not have been used had paint been on them. There are two bypasses in Haltwhistle, so although the road is outside it is only used by local village traffic. The road is clearly visible on the images of Bridge Cottage. As for the builders yard - the back of it adjoins the road opposite, so most of the business is done from the opposite side of the yard. It is not open weekends. I can only apologise for her early awakening @ 8.30am on Monday morning. The steps to the rear of the cottage that she mentions are the same rustic type used at Cragside and many country walks, however ours have PIR lighting as well as solar lights. I did offer a 10% reduction & Sykes did return her booking fee. I can say not more than this & I will never again take a very last minute booking due to the extra costs incurred from this particular booking. At least the two previous clients have both loved Bridge & Haltwhistle even though they had some of the worse storms ever.

amazing feedback & from a horrid weather weekend - thank you so so much xxxx

thank you so much & love to hear this response - we do try so hard to keep our premises immaculate xxx

The fire in the living room did actually work & is still in use, the instructions which are quite simple are in the introductory folder, the bed was less than two weeks old & may just have needed re-tightening, there was one shelf in the fridge missing as the previous occupants had broken it - this was replaced a week later for the next occupant - unfortunate but i would not have thought a dealbreaker, likewise the drainage cap had been removed & was then replaced a week later - it is pretty impossible to remedy damages within the few hours of a turnaround - so sorry it was so horrific & \I wonder why you didnt contact either me or Lyn for instructions or complaints...

we are so looking into the showergate 'thing' & will be upgrading, but it is so so difficult in listed properties .... xxx Feedback so so so much appreciated Bests viv xx

thank you so very much Andrea this is so appreciated xxx

old mattress replaced immediately bests viv & thank you so much for the feedback xxx

Hello, Thank you for your feedback. I am sorry for the inconvenience of the parking area, however, there were other areas across the burn & bridge that are avaiable after unloading - these laurels are cleared back 2 x a year so probably were due just after you left, so i do apologise about that. The kitchen is small but that is obivous from the images & description. These cottages are what they are - originally one up one down, but now have 2 x up. This also includes the bathroom, again which is small, we recently had an architect complete the plan in detail ensuring enough space to shower. The toilet & washbasin in a fixed unit & the washbasin tiny to enable the shower to be incredibly accessible, he advised as long as the shower area was substantial, most guests don't spend much time in other areas of the bathroom. We appreciate your comments and hope that there were some positive aspects to your holiday as well. Many thanks.

with the age of the properties - there is an occasional smell of damp if there has been persistent rain, we always try to keep a small window open to allow a draft through the cottage , however if someone is cooking without a window/or the fan operating it can suffer from condensation ... we do state in the intro file to have some airflow if cooking .... xxxbut a lovely review & we thank you xxx