“Phoned owner about awful smell in bathroom
Not particularly apologetic and could not come out that day or next and was supposed to phone the following day.”
Did not do so.The problem with facilities was the second bedroom not suitable for 2 adults no dressing table no drawers more for children.The rest if the property was lovely .
As always my approach was and is always friendly and helpful, following the call PM on Thursday, I tried to arrange a Plumber for the Friday, however the earliest I could get one was Saturday morning, which as the guest mentioned was the day they were leaving. Of course, I would have called the guest had I managed to get someone out on the Friday. We did investigate the complaint and found zero issue with drains, however I have taken this on board and carried out remedial prevention on the drains. Reference bedroom 2, there are two single beds, a small set of draws, a double wardrobes with pull out racks, lots of hanging space and a full length mirror with a PWR point below the mirror. We strive to ensure the apartment is maintained as a comfortable, clean functional home for our guests, we constantly update and replace items as required.
Property Owner