“We booked 1 Wesley Mews to celebrate our Ruby Wedding anniversary, and reading the cottage reviews and seeing the pictures thought this would be ideal and, although a little more than we would normally pay, we decided to book it.”
First impressions on arrival were good, roomier than we first thought, nice furnishings and warm and cosy. Very well situated for getting around and visiting the sites, and also handy for the bus station and local supermarket. However, during the course of our stay we discovered a few negative points, and to us it did not live up to the praise on the previous reviews, and would not call it "outstanding" as was stated on the website. There were several issues whilst there that needed to be looked at, and we contacted Glen, one of the owners, the day before we left. We had a problem with the mixer tap in the kitchen but managed to repair it, but notified Glen in case in needed further attention. We were asked if there was any damage and we confirmed that there was not. Whilst on the phone we also mention a few other things that needed attention. These were a toilet roll holder in the downstairs loo that was hanging off the wall, there were two chipped mugs in the cupboard, the ceiling light in the lounge had one lightbulb which never worked, and although two tea towels and one pan shiner were listed in the itinerary, we had no pan shiner and only one tea towel. The plinth under the boiler in the kitchen, which was resting on the fridge freezer, fell down every time the fridge door was opened. The grill pan wasn't the cleanest, whoever used it before us did not clean it properly, but it should have been checked anyway. Perhaps a roll of kitchen foil might be an idea. Finally, we had no change of bed linen, towels or tea towels for our second week at the property. So, after all that we have said, they are probably only small things, but it would have been nice if it had been looked after by the owners better rather than relying on the guests to look after it for them. We have booked with Sykes Cottages quite a number of times before and this is the first time we have felt the need to point out things that were not as they should have been.