“The property is lovely and well situated but we found it very cramped downstairs for 4 adults - 2 people actually went home after 2 nights.”
During the winter we expect to spend more time at the cottage and it just wasn’t comfortable for 4 to relax on an evening . I also feel the description of courtyard with furniture is misleading as it is more of a walkway . The beds were very comfortable as was the settee. Disappointing Christmas decorations and poor welcome hamper ( one loaf of bread !) despite reading comments about the wonderful welcome packs previous guests had received - especially difficult to swallow given we had paid a premium price for new year. The bathroom requires an extractor fan as it was too cold to open the window and when four people have showered there is a lot of condensation. Diffusers are a nice touch but all were empty! Internet did not work all week. Whilst furnishings etc are good and there are plenty of kitchen utensils plates etc I found the lack of attention to detail and care disappointing! Not the level I expect of a 4✔️ Sykes cottage.
Thank you for your feedback. We are so pleased to hear that you found Dodds Nook lovely, clean, and well situated with comfortable beds and settee. We are sorry you found it too small for your party. Thank you for your feedback regarding the description of the outside space - we are new to owning a holiday cottage so are eager to learn from feedback and will review the description asap. Thank you for letting us know how much you would have valued a seasonal gift for your New Year stay – this is a lovely idea, and we have now arranged to provide seasonal gifts during all holiday seasons going forward. We have also started to gather all of the welcome pack into one place as, although the fresh bread was in the guest info basket, the welcome pack had been spread throughout the cottage including: butter and milk in the fridge; a generous selection of black, green and herbal teas in the kitchen along with a pyramid of miniature jams, coffee pods, sugar, salt, pepper, washing up liquid and dishwasher tablets; and shampoo, body wash, body lotion and specialty soaps in the bathroom. There are also usually fresh seasonal flowers on the dining table to welcome all of our guests, so we hope these were also provided for your arrival – if not, we apologise and have now put a backup plan in place in case the local florist closes due to seasonal holidays. Thank you for letting us know the room diffusers needed to be topped up – these are now refilled with organic scents from a local fair trade shop. We have also added a new maintenance book to the guest info basket so that minor maintenance issues and suggestions can be noted there. We are very sorry to hear that the WiFi didn’t work during your stay - please be assured that we logged a formal complaint with BT and an engineer has now rectified an external fault. Thank you again for taking the time to share your feedback - we wish you all the very best for 2023. Best wishes, Alex.
Property Owner
