“The house was lovely except that the leaking boiler, reported by the previous guests, hadn't been repaired and left us with no hot water or heating on the first morning.”
This wouldn't have been a problem except for the impossibility of contacting Sykes to report the issue. Your customer service is a joke! Your out of hours numbers are a sham and it took over half an hour on hold to contact you in office hours. It is unlikely that we will ever use Sykes again or recommend anyone else to do do. A lovely property let down by a very poor agent.
This wouldn't have been a problem except for the impossibility of contacting Sykes to report the issue. Your customer service is a joke! Your out of hours numbers are a sham and it took over half an hour on hold to contact you in office hours. It is unlikely that we will ever use Sykes again or recommend anyone else to do do. A lovely property let down by a very poor agent.