“The location is lovely.”
The cottage was disappointing as it needs a really good clean and some maintenance. The tap in the bathroom by the door needs mending and several of the interior doors are very difficult to shut or open. The en suite needs some love, its mouldy and shabby. There was dust and cobwebs and just general grubbiness which is such a shame as it is a lovely cottage and I'm sure the owner is paying someone to clean. I had to remove dust and cobwebs in the bedroom and clean the back of the loos and the back of the doors before we could hang things on them. The towel rail only worked with the heating, the electric element didn't work which was a shame because in warm weather you dont need the heating on, also there is no towel rail in the front bathroom. The listing needs to identify that there is a coffee maker and hairdryer as we packed these bulky items but arrived to find them in the cottage. Also to advise that there are more comfortable garden chairs, windbreaks for the beach and even bikes in the laundry shed. The garden is lovely but I think the listing should highlight that the walls/fences are quite low to alert dog owners. The cottage is very well equipped. One thing I would suggest is summer weight duvets would be nice. One mattress is quite firm the other rather soft and uncomfy so a topper would improve both. The dining chairs are not comfortable which would be an issue if there were 4 large-ish adults as there wouldn't be enough seating to watch tv comfortably for example. The cottage is in a superb position close to many lovely places and whilst I would return to this area I would choose a different cottage I am afraid, possibly even the adjoining cottage. This is a shame particularly as other recent guests mentioned the mattress and the cleanliness I had hoped the owner might have improved things.
- Stephen, September 2023
Dear Stephen, thank you for taking the time to provide such detailed feedback. I have responded to each of your points below. 1) Cleaning - the cottage has just received a deep clean and we have agreed with our agent that after every changeover clean one of their management team will perform a quality control inspection to ensure this meets the standard we require for our guests. We reacted to the cleaning feedback from our guests as soon as we could and apologise sincerely that the cottage was not up to standard for your visit. 2) Listing details - we will liaise with the agent to update the listing details on the website ASAP on the points you raised e.g. coffee maker, items in the outhouse etc. 3) Duvets - we will provide summer duvets in the cupboards going forwards for our guests so they have the choice. Kind regards, Claire (Owner)
Property Owner
