“Stephen's Cottage is beautiful, and exactly as described on the website.”
The owners are very friendly and couldn't be more helpful, checking with us on arrival that everything was ok and that we had all that we needed. Unfortunately, we had to cut short our holiday almost as soon as we arrived, due to a Covid case in our party, so did not have the opportunity to make the most of the beautiful surroundings and all that Northumberland has to offer. A word of warning to Sykes customers taking out the insurance policy at the time of booking as we did (in case of Covid): we assumed, wrongly, that it would cover having to curtail our holiday due to a Covid case; in fact, it only covers cancellation within the two weeks before the holiday commences. Our fault, as we did not check the wording carefully, but a very expensive mistake to make - we lost the total cost of our holiday, as well as our holiday itself. I would imagine many other people will be caught out in the same way; perhaps Sykes could offer more than one insurance policy on their booking page, with an option for curtailment cover too?
This is no reflection at all on the lovely owners, who were very sympathetic and keen to help us in any way they could.
Thank you for your feedback. We are sorry to hear that you unfortunately had to cut your holiday short due to someone in your party contracting Covid. When guests add insurance to their booking, we do send out the policy document and give guests a 14 day cooling off period if they feel they wish to cancel the policy. Any complaints regarding the policy cover should be made to the policy provider.
Property Owner
