“On entering the property all looked good.”
Then I had to start cleaning the place mats, as they were very sticky and there was something left on two of the larger ones. The light switches needed a good clean and there were lots of pet hairs on the cushions. I know it is a pet friendly cottage but this could have been addressed. Apart from those few niggles it was very warm and quiet. Just lacking a good coffee maker. The mattress on the double bed was very uncomfortable so had to use one of the singles as a topper and use a pillow to get comfortable. If you want piece and quiet with a lovely riverside setting then this cottage is for you.
In 20 years of ownership this is the first time we have ever had to respond to a negative review, however we thank you for taking the time to leave your comments which has made us review some of our practices and furnishings which can only be a good thing. At times a build up of cleaning product can give a sticky feel on some surfaces and as such, we have asked our cleaning staff to pay attention to some of their practices. The placemats have now been changed from leather to a hard surface to give a crisper, cleaner feel. The cushion covers have also been changed from material to leather, although the previous material covers were always lint rollered on changeover, the new leather covers will now eliminate the possibility of anything sticking to them. Mattresses are very subjective and although the mattress was only 2 years old, of good quality and we previously hadn’t received any complaints, following a further guest comment we have now replaced the mattress to an extremely high quality new mattress which we hope will be to our future guests satisfaction. Thank you again.
Property Owner
