“The cottage was lovely and in a great location, just cross the road and onto the beach for long walks.”
The kitchen was really well equipped and the general decor was well done and cosy.
Cottage is in a good location for getting out and about with Bamburgh close by which is one of our favourite places.
The only downside to Coral Cottage was the EV charger which did not work, this was a welcome feature and much needed on arrival. On contacting the number we were given got through to Northumbria Coast and Country Cottages, we had to ring four times over four days, not once did they return a call ...
The kitchen was really well equipped and the general decor was well done and cosy.
Cottage is in a good location for getting out and about with Bamburgh close by which is one of our favourite places.
The only downside to Coral Cottage was the EV charger which did not work, this was a welcome feature and much needed on arrival. On contacting the number we were given got through to Northumbria Coast and Country Cottages, we had to ring four times over four days, not once did they return a call telling us any updates. I understand that things do go wrong but assume this had not been checked as unlike the wood burner we weren't notified that it was not working. We got told on the third phone call that the owners had said we could plug into the cottage, this was not possible, for one thing we hadn't brought the plug in three pin charger but in any case it wouldn't have reached a socket and even if it had it would have meant having the front door open while charging which obviously is not practical, I explained that we didn't have it to the lady on the phone and she mentioned trying to get something out to us, again, no call back. Due to this we had to be looking for charging points on occasions when planning days out, not what we had expected to be doing. The poor customer service is what has annoyed us and I think the owners should be aware. I contacted Sykes on our account as it says to do but so far have had no reply other than an automated one.
