“The location was brilliant, peaceful surroundings, easy for exploring everything Northumblerland has to offer.”
The lodge itself is a nice size and well equipped. However, the mattresses were the most unformfortable we've ever stayed on. The main sofa just sank.. The table was 'sticky'. The dishwasher didn't clean effectively once while we were then and then refused to clean at all. It clearly hasn't worked well for a while since most of the glasses and cutlery were unclean when we arrived. The owner was apologetic and did call for an engineer but unfortunately they were unable to come before we left. The ...
The lodge itself is a nice size and well equipped. However, the mattresses were the most unformfortable we've ever stayed on. The main sofa just sank.. The table was 'sticky'. The dishwasher didn't clean effectively once while we were then and then refused to clean at all. It clearly hasn't worked well for a while since most of the glasses and cutlery were unclean when we arrived. The owner was apologetic and did call for an engineer but unfortunately they were unable to come before we left. The kitchen was otherwise well equipped, though some items were broken and in need of replacement. Sykes need to make clear on each listing what the situation is re. Cleaning. We would never willingly chose a place which expects you to clean, rather than just tidy on the last day of your holiday. That along with the dishwasher being broken meant a lot of cleaning on holiday, which we wouldn't have chosen to do. This place could be a 5* with a bit of tlc and replacing some of the essentials with more comfortable items.
Thanks for your feedback and I am so sorry about the dishwasher, a new dishwasher has now been fitted. All kitchen equipment is being checked. Guests are of course not expected to fully clean the property, it is just appreciated if guests leave the property in a reasonable condition. Regarding the sofa, we do appreciate that guests have personal preference and that this can be subjective as are mattresses.
Property Owner