“The lodge was filthy, including the linen, towels and scatter cushions (some of which are actually on the beds).”
The floor was dirty, and left the soles of feet/socks black. There are lot of cobwebs in the high ceilings. I had to clean the kitchen worktops before use as they were covered in a white substance. Some of the pans in the cupboard were also dirty. The windows are so dirty it's difficult to appreciate the views through them. There is also mould in the bathrooms. This is in addition to the unacceptable level of dust and grime found pretty much everywhere else.
Added to this is the general state of repair of the lodge. The paintwork is very noticeably chipped/scuffed/dirty in all rooms. Some windows didn't open. The longer curtains were stained/mouldy at the bottom.
Unfortunately there are no cup coasters, so trying to protect furniture is difficult, despite the strict instructions in the file.
There was no welcome pack, in fact there wasn't even a single toilet roll in the whole lodge, but thankfully we had the foresight to bring some.
We also had to find the black bin which had been abandoned at the other side of the park. The previous occupants appear to have used the recycling bin for general waste as a result.
To say we are disappointed, especially with the price paid is an understatement. I contacted the owner with the issues and photographic evidence, and requested some form of compensation for the time and effort it took to clean the lodge and launder the towels/linen. As you can imagine this was met with silence. Spend your money elsewhere. Holiday ruined.