“Booked Summerford over Christmas and New Year at a premium price and it was absolutely not worth the money.”
... We "bought" into the photos advertised but these are far from a true reflection of the property. We simply didn't get what we paid for. The premises has had a lick of paint but is long overdue an overhall, a new kitchen and appliances is a must. Upon arrival the dishwasher was full of stagnet smelly water we were unable to use it during or stay. The microwave and oven don't work properly (this has been noted in guest book since July last year! The wooden kitchen bench, sink and drainer is rotten, black and full of mould and bacteria. The plinth below sink kept dropping down. Crockery, dirty chipped etc. Mould and rust in bathrooms. A noisy plastic roof in one of the bedrooms. Overgrown messy garden, no courtyard space as per photos. I have dozens of photos reflecting the true condition of the property but unable to upload here. On the plus side bedding & towels were pristine, location was good. We left the premises before check out day.
- Beverley, December 2023
Thank you for drawing our attention to the problems and defects that you encountered during your stay at Summerfold. We obviously apologize for these and are seriously disappointed that these made your stay anything other than the comfortable, cosy, relaxing and memorable experience that we aim to provide.
In agreement with your comments and in acceptance of their age we have already scheduled replacements for the line of kitchen units including the cooker and sink.
We have discussed cleaning issues with our team of local ladies whom I may say take a pride in presenting a clean and tidy property to guests. I am therefore confidant that
, acknowledging your comments, such issues will not recur.
Along with our painter the state of painting in the house will be assessed and any repainting carried out as required'
I am concerned that the mid winter state of the garden caused you upset. My wife and myself are keen gardeners and carry out garden maintenance ourselves. As with our own gardens a partial clearance of overgrowth was carried out in the Autumn and will be followed by a much more radical Spring clean.
I fully accept that the photos on the website of the patio and summerhouse are historical. The patio has been extended and a larger summerhouse- which has been positively welcomed by guests- installed.
One of the benefits of our property is that we live nearby. We have procedures in place, along with our lettings agent, to rapidly address and correct problems encountered by guests. We encourage early communication with ourselves through our obviously displayed mobile numbers and if required direct contact with our local plumber and electrician. Unfortunately it would seem like this facility was not accessed on this occasion.
In conclusion I acknowledge that it must have been upsetting to you to write and for us to receive such a review and sincerely hope that our responses may give you satisfaction in knowing that matters that had a negatively impacted on your stay are being addressed.
Property Owner
