“Booked this cottage for 3 days.”
This cottage had no WiFi. Owners knew it was not working before we arrived but did not inform us. The router was not connected and maintenance could not repair. Consequently the smart tv was not available due to no internet connection. We would not have booked this property had we known there was no internet connection. We have had no contact from either Sykes Cottages or the owners since we informed them, during our stay, of our complaint. Very poor service.
This cottage had no WiFi. Owners knew it was not working before we arrived but did not inform us. The router was not connected and maintenance could not repair. Consequently the smart tv was not available due to no internet connection. We would not have booked this property had we known there was no internet connection. We have had no contact from either Sykes Cottages or the owners since we informed them, during our stay, of our complaint. Very poor service.