“The cottage had the following issues;
1.”
The central heating was poor. The system was powered by a dual fuel burner in the living room. The burner was dirty, filled the house with dust when cleaned out & failed to heat the house, even when burning well. The upstairs radiators never went past tepid. The fact that the downstairs was fitted with electric heaters that were locked at 10 degrees, proved that the heating system was not fit for purpose.
2. The shower room was freezing cold, as it was only fiited with an electric towel rail which never got to a point where it was hot to the touch.
Also the electric shower (which did work) was not powerful enough to heat the air whilst you had a shower. So showering was an unpleasent experience.
3. The decour was tired and the bedding that was provided was only fit for summer use. Also the matresses were uncomfortable and sweaty.
4. The television was smaller than the one shown in the listing.
5. The listing claimed that the cottage had WiFi. This was untrue, there is a landline but no modem.
6. The house was not clean, certainly not to a standard you would expect having paid £1065 for the week.
We are very sorry you had some issues this week .
The WIFI installation was in January , and I understand that NCCC joining instructions implied it was there already . The managmwnt team have apologised to both of us for the confusion , which seams to have occurred with the migration to Sykes paperwork in November as our web entry said no WIFI .
The house is a very traditional one, with cosy but traditional decor .The solid fuel stove can be a challenge if not used before , and when it is on it is very efficient . The Management team came straight away to help I was told and brought auxiliary heating with them ., and thanks to your comments we have added clearer instructions to avoid disappointment in future. We are also sending the team in to ensure that the photography matches any changes Eg the tv , the photos were taken 2years ago .
We are very sad the house did not meet your expectations , and we will work hard to correct what we can .
Property Owner
